{"id":1320037,"url":"https://alion.io/job/one-moment-please-client-relations-supervisor","title":"Client Relations Supervisor","company":{"id":2617390,"name":"One moment, please...","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-28T20:07:28Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nJob Description\nAs a Client Relations Supervisor, you will be responsible for overseeing a team of client relations specialists, guiding them in building and maintaining strong relationships with our valued clients. Your primary objective is to ensure client satisfaction, resolve issues efficiently, and contribute to the growth and retention of our client base. The ideal candidate is a proactive and empathetic leader with excellent communication skills, a customer-centric approach, and a passion for delivering top-notch service. The Client Relations Supervisor manages a team comprised of 3 employees. This role reports to the Client Relations Manager or the Client Relations Director.\nThis is a 13 month fixed term position to provide support for an employee on leave. The estimated dates of the position are November 1st, 2026 to December 15th, 2027.\nROLES & RESPONSIBILITIES:\nSupervise and lead a team of client relations specialists across one or more client sites \nProvide day-to-day guidance, coaching, and performance support to team members \nEnsure timely and effective resolution of client issues, requests, and escalations \nMonitor service delivery performance and ensure adherence to SLAs and client expectations \nSupport onboarding, training, and development of new and existing team members \nAct as a primary escalation point for client and operational issues within the team \nMaintain strong communication with clients to ensure satisfaction and alignment on service delivery \nTrack and report on team performance metrics, workload, and operational KPIs \nCollaborate with Client Relations Managers and Directors to support account objectives \nEnsure proper documentation of client interactions, issues, and resolutions \nSupport implementation of process improvements and service enhancements \nReinforce company policies, procedures, and Opensity Solutions core values within the team \nAssist in workforce coordination and scheduling to ensure adequate coverage and service levels \nParticipate in client meetings and operational reviews as needed \nKNOWLEDGE, SKILLS & ATTRIBUTES:\nStrong leadership and team supervision skills in a client service environment \nExcellent communication and interpersonal skills \nStrong customer service mindset with focus on client satisfaction and retention \nAbility to manage and resolve escalated client issues effectively \nUnderstanding of service delivery operations and performance metrics \nStrong organizational and multitasking abilities \nAbility to coach, develop, and motivate team members \nProblem-solving skills with a proactive and solutions-oriented approach \nAbility to work in a fast-paced, high-volume environment \nStrong attention to detail and accountability for team performance \nAbility to collaborate effectively with managers, directors, and cross-functional teams \nAbility to lift or move 40 lbs. or greater\nAbility to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.\nAbility to walk, bend, kneel, stand or sit for an extended period of time\nQUALIFICATIONS:\nEducation: High School Diploma required - Bachelor’s degree in Business Administration, Management, Communications, or related field preferred but not required\nExperience: 3-5+ years of experience in client services, customer support, operations, or account management roles; prior supervisory or team lead experience strongly preferred\nTechnical Skills: Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint); familiarity with CRM, workforce management, or service delivery systems (e.g., Salesforce, ServiceNow, or similar) preferred\nThe Compensation range for this role is 27.00 to 30.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.\nAll eligible employees receive access to a comprehensive benefits package, including:\nMedical insurance\nDental insurance\nVision insurance\n401(k) retirement plan\nPaid Time Off (PTO)\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.\nOpensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.\nWe are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.\nCandidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.","description_format":"text","description_chars":5861,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T21:11:22Z"}],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.831,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/one-moment-please-client-relations-supervisor","json_url":"https://alion.io/job/one-moment-please-client-relations-supervisor.json","meta":{"generated_at":"2026-09-29T03:11:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2907,"day_limit":5000,"remaining_today":2093,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}