{"id":1641221,"url":"https://alion.io/job/one-moment-please-client-services-specialist","title":"Client Services Specialist","company":{"id":1762247,"name":"Stirista","domain":"stirista.com","url":"https://alion.io/company/stirista-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":107000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":513},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-14T17:02:55Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-14T13:25:06Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Description\nJob Summary:\nAs the Client Services Specialist your primary objective is to build trust, confidence, and loyalty in our clients by understanding their marketing goals. The Client Services Specialist will work with subject matter experts and campaign operations teams to keep projects on track, communicate proactively, uncover insights, and recommend strategies to help clients realize strong ROI for their campaigns.\nDuties/Responsibilities:\nAct as the primary point of contact for your accounts.\nFacilitate smooth client handoffs from Sales to Client Service and Operations teams\nLead new Account and new Project kickoff meetings to provide clients with a comprehensive, confidence-building onboarding experience.\nWork alongside operations teams to stay abreast of all account activities. Ensure projects stay on schedule and KPIs are on track. Ensure everything we do is in alignment with overall client objectives and goals.\nCommunicate frequently and proactively. Listen to uncover client needs, anticipate and mitigate potential issues and roadblocks. Share news of our mutual successes.\nThoughtfully receive, respond to, and execute requests in a friendly and timely manner.\nPrepare documentation such as meeting agendas, notes, reports, estimates, proposals, project timelines, monthly or quarterly reviews, etc.\nLearn from internal subject matter experts about our campaigns and products to deepen your own expertise. You don’t copy and paste internal communication to the client but understand it and meaningfully translate it in a client-friendly way.\nRequirements\nRequired Skills/Abilities:\nAbility to function well in a high-paced and at times stressful environment with multiple demands, shifting priorities, ambiguity, and rapid change.\nProficient with Microsoft Office Suite, Google Suite, and related software.\nCommunicate (written and oral) with clients and colleagues in an open, clear, friendly, confident manner.\nTakes initiative, anticipates needs, and recommends solutions proactively\nDemonstrates strong attention to detail and a focus on results.\nOrganized and able to manage multiple projects and deadlines at once. Able to prioritize and re-prioritize as new information rolls in.\nMeet with clients in person, over the phone and through other various contact methods.\nAbility to translate internal “technical speak” into client-friendly explanations.\nStrong sense of accountability and responsibility.\nWork efficiently alone and collaborate as part of a team.\nThink critically and objectively. Demonstrate strategic decision-making.\nOpenness to coaching, training, learning on the job, and adapts easily.\nComfortable giving presentations.\nEducation and Experience:\nBachelor’s degree in a technical or business- related field is preferred.\n3-5 years’ experience in sales, marketing, or related fields.\nExperience in design and execution of campaigns in different channels: email, CTV/OTT, display, social advertising, programmatic advertising, creative design\nExperience in identity data and custom audience segmentation, working with B2B and B2C accounts.\nStirista Culture\nAt Stirista, we foster a collaborative and inclusive environment where innovation and teamwork are highly valued. We are committed to employee growth and development and believe in recognizing and rewarding hard work.\nOur Mission is to help marketers generate revenue with our identity-level data. As marketers ourselves, we know that one-size-fi ts-all solutions and decayed data don’t work, so we built our modular and real-time OMNA Identity Graph from the ground up to arm you with marketing data that actually works.\nVision: We remove common roadblocks to help companies acquire, retain, and activate customers effectively, efficiently, and ethically. We believe in a fun, vibrant environment where our unmatched teamwork leads to better innovation for our clients. Values : At the heart of our company culture, we encourage every team member to make a STIR .\nThis means setting ambitious goals, embracing adaptability, fostering optimism, and maintaining the utmost respect and integrity.\nStrive - Push for progress. We work toward excellence with focus, energy, and a drive to improve every day.\nThink - Stay open . We adapt, challenge assumptions, and approach change with curiosity, not resistance.\nInspire - Lead with belief. We bring positivity into the room, build momentum, and help others see what’s possible.\nRally - Show respect. We back each other, listen well, and build strong, trusted relationships that last.\nCompensation and Benefits\nThe final salary offer for this position will be uniquely determined by the combination of candidate's work location, specialized skills and seniority, and a review of internal salary benchmarks to ensure fair and competitive pay. Our total rewards package includes comprehensive medical/dental/vision insurance, 401K matching, Flexible Time Off Policy and paid parental leave.\nStirista does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).\nOther duties\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nPhysical Requirements:\nProlonged periods of sitting at a desk and working on a computer.\nMust be able to lift up-to 15 pounds at times.\nAbility to adhere to the company's hybrid work policy. This position requires a minimum of three days per week in one of our offices for employees residing within a 30-mile radius of the following locations: San Antonio, TX (HQ), Manhattan, NY, Hauppauge, NY, Boston, MA, or Pompano Beach, FL.\nRemote workers must reside in one of the following states: TX, FL, MA, NY, CO, CT, IA, IL, ME, MD, MN, NC, NJ, OR, PA, RI, SC, VA or WI.","description_format":"text","description_chars":6009,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible time off","Hybrid work","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T22:12:05Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.431,"p_room":0.28,"age_days":60,"expected_fill_days":19,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/one-moment-please-client-services-specialist","json_url":"https://alion.io/job/one-moment-please-client-services-specialist.json","meta":{"generated_at":"2026-10-14T17:02:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21720,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1762247},"rest":"https://alion.io/mcp/rest/get_company?id=1762247"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fone-moment-please-client-services-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fone-moment-please-client-services-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fone-moment-please-client-services-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/one-moment-please-client-services-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fone-moment-please-client-services-specialist"}]}