{"id":1836419,"url":"https://alion.io/job/one-moment-please-field-assistant-engineer","title":"Field Assistant Engineer","company":{"id":253079,"name":"AEM","domain":"aem.com.sg","url":"https://alion.io/company/aem-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2500,"max":3300,"currency":"SGD","period":"month","gross":true,"usd_annual":30960},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-04T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-04T00:00:00Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Responsibilities Support field installation, commissioning, preventive maintenance, troubleshooting, and repair activities for AEM equipment.\nWork closely with senior engineers to resolve equipment and system issues at customer sites.\nAssist in diagnosing and resolving product quality, reliability, and functionality concerns.\nMaintain a high level of responsiveness in closing customer service requests and escalations.\nProvide timely updates and technical support to customers under the guidance of senior team members.\nAssist in developing and maintaining Best Known Methods (BKM), Work Instructions (WI), Technical Service Bulletins (TSB), and other service documentation.\nFollow established safety, quality, and operational procedures during all service activities.\nCollaborate with Manufacturing, Engineering, and other internal teams to improve product performance and customer satisfaction.\nSupport continuous improvement initiatives to enhance service efficiency and reduce recurring field issues.\n\nRequirementsDiploma or Degree in Electrical Engineering, Electronics Engineering, Mechanical Engineering, Mechatronics Engineering, or a related discipline.\nFresh graduates are welcome to apply.\nCandidates with up to 1 year of field service or technical support experience will have an added advantage.\nProficient in Microsoft Office applications and Windows-based systems.\nHands-on with mechanical and electrical equipment, tools, and testing instruments.\nKnowledge of troubleshooting electronic, electromechanical, mechanical, or fluid handling systems is advantageous.\nExperience in Semiconductor Test Equipment, FT (Final Test), or ATE (Automated Test Equipment) is a plus but not required.\nProfessional and customer-focused mindset with a commitment to quality and safety.\nAble to lift equipment and tools when required.\nAble to stand for extended periods during equipment installation and servicing.\nComfortable working in confined spaces or elevated areas when necessary.\nWilling to travel within Singapore and overseas for customer support and training assignments\nSkills\nCustomer Mindset, Operational Procedures, Microsoft Applications, Electrical, Electronic and Control Engineering, Troubleshooting, Problem Solving, Resolve Technical and Operational Issues, Equipment Maintenance, Equipment and Systems Repair, 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