{"id":1320122,"url":"https://alion.io/job/one-moment-please-ig-data-management-analyst","title":"IG Data Management Analyst","company":{"id":2617390,"name":"Opensity Solutions","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":null,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-01T06:43:31Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nRole Purpose\nThe IG Data Management Analyst performs day-to-day electronic data migration and information governance support for a client-dedicated team. Reporting to the IG Data Management Manager, the Analyst works closely with client Information Governance leadership to export content from iManage, prepare and validate data for import into Harvey, and support other approved data management initiatives. The role also provides Level 1 response for IG-related technology requests, with a focus on accurate intake, timely resolution, clear documentation, and appropriate escalation.\nKey Responsibilities\nData Migration & Processing\nExecute approved data migration activities, including iManage exports and preparation of data for import into Harvey. \nUse established export tools, procedures, naming standards, and validation steps to process requests consistently. \nReview source and output data for completeness, accuracy, organization, and readiness before handoff or import. \nMaintain clear work records, status updates, exception logs, and supporting documentation for each migration request. \nIdentify access, data quality, configuration, or processing issues and escalate them promptly to the IG Data Management Manager or designated client contact. \nSupport additional electronic data management initiatives as priorities and procedures are established. \nHarvey, Microsoft Copilot & Responsible AI Support\nUse Harvey and Microsoft Copilot in accordance with client-approved access, training, ethical-use requirements, and information governance standards. \nPartner with client Information Governance stakeholders to perform assigned data preparation, migration, and validation activities involving approved AI platforms. \nProtect confidential and client information by following all applicable handling, access, security, and acceptable-use requirements. \nDocument repeatable workflows and lessons learned to strengthen team knowledge and support consistent execution. \nLevel 1 IG Technology & Service Desk Support\nServe as an initial point of contact for assigned IG-related technology questions and service requests received by phone, email, chat, or ticketing tools. \nGather complete request details, assess impact and urgency, perform approved Level 1 troubleshooting, and resolve issues within the scope of documented guidance. \nCreate accurate, descriptive, and complete tickets that capture the reported issue, actions taken, outcome, and next steps. \nEscalate requests that require elevated access, specialized technical knowledge, or additional investigation while maintaining clear communication with the requester. \nContribute to a responsive, professional service experience and support agreed service expectations. \nQuality, Documentation & Continuous Improvement\nFollow standard operating procedures, quality controls, and client-specific requirements for all assigned work. \nPerform peer or self-review checks as assigned and promptly correct identified errors. \nMaintain knowledge articles, process notes, job aids, and training materials as workflows evolve. \nIdentify recurring issues, process gaps, and opportunities to reduce rework or improve turnaround, and raise recommendations through the Manager. \nParticipate in training, team meetings, and operational reviews. \nCollaboration & Professional Conduct\nWork collaboratively with the IG Data Management Manager, client Information Governance stakeholders, Opensity stakeholders, and related technology teams. \nCommunicate status, risks, blockers, and completion clearly and promptly. \nManage multiple priorities in a fast-paced, detail-oriented environment while maintaining confidentiality and professionalism. \nMaintain reliable attendance and availability consistent with assigned coverage and operational needs. \nKnowledge, Skills & Abilities\nWorking knowledge of document management, electronic records, data migration, or technical support concepts. \nAbility to learn and apply iManage export tools, Harvey, Microsoft Copilot, ticketing systems, and client-specific workflows. \nStrong attention to detail with the ability to validate data, recognize exceptions, and maintain accurate documentation. \nEffective written, verbal, and customer service skills, including the ability to explain technical information clearly. \nSound judgment within defined procedures and the ability to escalate appropriately when an issue is outside the role’s authority or access. \nStrong organization, follow-through, critical thinking, and time-management skills. \nAbility to work independently while remaining collaborative, accountable, and receptive to feedback. \nCommitment to confidentiality, data security, responsible AI use, and professional service. \nQualifications\nRequired\nHigh school diploma or equivalent. \nExperience in data processing, records and information governance, document management, service desk, technical support, or another detail-intensive operational environment. \nProficiency with Microsoft 365 applications and comfort learning new technology platforms. \nAbility to work for prolonged periods at a computer and perform remote, client-dedicated work. \nPreferred\nExperience with iManage or another legal document management system. \nExperience with electronic data exports, imports, migrations, file transfers, or validation activities. \nExperience using a ticketing platform and providing Level 1 support. \nExperience in a law firm, legal services, records management, information governance, or other regulated environment. \nPrior exposure to Harvey, Microsoft Copilot, or other enterprise AI tools within an approved governance framework. \nSuccess in This Role\nSuccess is demonstrated through accurate and well-documented migration work, consistent adherence to approved procedures, responsive Level 1 support, clear escalation of risks and exceptions, protection of confidential information, and productive collaboration with the Manager and client stakeholders.\nPhysical & Technology Requirements\nProlonged periods of sitting at a desk and working on a computer. \nReliable internet connectivity and a work environment suitable for confidential client work. \nUse of required security, authentication, and device-management tools on approved devices, consistent with company and client policy. \nThe Compensation range for this role is up to 25.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.\nAll eligible employees receive access to a comprehensive benefits package, including:\nMedical insurance\nDental insurance\nVision insurance\n401(k) retirement plan\nPaid Time Off (PTO)\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.\nOpensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.\nWe are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.\nCandidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.","description_format":"text","description_chars":8499,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T21:11:22Z"}],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.566,"p_room":0.35,"age_days":30,"expected_fill_days":15,"reasons":["conf:19","velocity","win:tail","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/one-moment-please-ig-data-management-analyst","json_url":"https://alion.io/job/one-moment-please-ig-data-management-analyst.json","meta":{"generated_at":"2026-10-01T20:39:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3090,"day_limit":5000,"remaining_today":1910,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}