{"id":1894580,"url":"https://alion.io/job/one-moment-please-it-support-engineer-frci-ltd","title":"IT Support Engineer (FRCI Ltd)","company":{"id":3142991,"name":"ER Group","domain":"ergroup.mu","url":"https://alion.io/company/ergroup-mu","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitify","truth_index":{"grade":"B","score":70,"open_postings":12,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plaines Wilhems, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1104},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-07T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-07T00:00:00Z","board_verified":false,"closed_at":null,"days_open":44,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":44},"description":"Position: IT Support\nEngineer\n\nAbout Us:\n\nFRCI is a leading provider\nof technology solutions and consulting services. At our core, we don't just\nimplement systems; we help our clients understand their needs, rethink their\nprocesses to achieve their goals. We provide expert advice on the best systems\nfor their needs, assist with implementation, and offer training and ongoing\nsupport. Our team of experienced professionals is dedicated to delivering the\nhighest level of customer service and support. \n\n“Our clients’ success is\nour success.”\n\nPosition overview:\n\nAre\nyou passionate about technology and solving problems? We are looking for an IT\nSupport Engineer who thrives in a fast-paced environment and enjoys helping\nclients get the most out of their IT systems.\n\nIn\nthis role, you will support and troubleshoot Microsoft environments, from\nWindows 11 workstations to Windows Server infrastructures, ensuring seamless\nday-to-day operations for our customers. You will be at the forefront of\nincident resolution, system optimization, and service delivery, working closely\nwith clients and team members to provide a reliable, secure, and high-quality\nsupport experience.\n\nAs we foster a learning\n& development culture, we provide opportunities for our team members to\ndevelop and grow through continuous learning with online resources, workshops,\nconferences, and experimental techniques to enhance their skills and expertise.\n\nResponsibilities:\n\n· \nProvide first- and second-line\ntechnical support for Microsoft-based environments, including Windows\nworkstations and server platforms.\n\n· \nDiagnose, troubleshoot, and\nresolve incidents related to:\n\no Windows\n11 workstations\n\no Windows\nServer 2019, 2022, and 2025\n\no Active\nDirectory Domain Services (AD DS)\n\no Group\nPolicy Objects (GPOs), DNS and related infrastructure services\n\n· \nManage user accounts,\npermissions, and access rights, ensuring compliance with security and\noperational requirements.\n\n· \nSupport identity and access\nmanagement activities, including user provisioning, account maintenance, and\nGPO troubleshooting.\n\n· \nAssist with Microsoft 365\nadministration, including Exchange Online, Microsoft Teams, and user lifecycle\nmanagement.\n\n· \nTroubleshoot email and\nmessaging issues, including mail flow, Outlook connectivity, and mailbox\naccess.\n\n· \nPerform routine system\nmonitoring, health checks, patching, and maintenance activities to ensure\noptimal performance and reliability.\n\n· \nCollaborate with senior\nengineers and technical specialists to resolve complex incidents and service\nrequests.\n\n· \nMaintain accurate\ndocumentation, ticket updates, and knowledge base articles in accordance with\nsupport processes.\n\n· \nDeliver a professional\ncustomer experience by providing clear, timely, and effective communication\nthroughout the support lifecycle.\n\n· \nContribute to continuous\nservice improvement by identifying recurring issues and recommending preventive\nsolutions.\n\nRequirements:\n\nv\nEducation:\n\nv\nMicrosoft certifications as\nper below will be an advantage: \n\no \nMD-102 (Endpoint Administrator) \n\no \nMS-102 (Microsoft 365 Administrator) \n\no \nAZ-800 (Windows Server Hybrid Administrator)\n\nv Experience:\n\nv\n2-4 years of experience in IT Support, Helpdesk, or\nSystem Administration \n\nv\nProven experience working\nin Windows-based environments \n\nv\nHands-on exposure to Active\nDirectory administration and end-user support \n\nv\nExperience in\ntroubleshooting technical issues in a customer-facing environment \n\nv\nNice\nto have:\n\n· \nBachelor’s\ndegree in information technology, Computer Science, or a related field\n(required)\n\nAdditional technical skills\n(advantageous):\n\n· \nBasic\nPowerShell scripting \n\n· \nAzure\n/ Entra ID administration basics \n\nv Soft skills:\n\n· \nStrong\nanalytical and troubleshooting abilities \n\n· \nGood\ncommunication skills with end users and clients \n\n· \nCustomer-service\nmindset \n\n· \nAbility\nto work both independently and in a team environment\n\n· \nAbility to innovate and\nthink creatively to address complex business challenges. \n\n· \nAbility to work effectively\nin a team environment and independently\n\nOver and above an interesting\nremuneration package, we offer:\n\n A\n collaborative work environment \n\n Opportunities\n for personal & professional growth and development\n\n A culture that values\n innovation & creativity\n\nIf you are passionate about it,\nwe encourage you to apply for this interesting opportunity. \n\nHow to Apply?\n\nPlease send to us your resume\noutlining your relevant experience & interest with subject line\n\"Application for “IT Support Engineer\"\n\nWe look forward to hearing from 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