{"id":2093841,"url":"https://alion.io/job/one-moment-please-it-support-specialist","title":"IT Support Specialist","company":{"id":2596895,"name":"WalterFedy","domain":"wfad.se","url":"https://alion.io/company/wfad","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":56000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":32},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"PowerShell","optional":false},{"name":"Rest-Assured","optional":false},{"name":"SharePoint","optional":false},{"name":"Sophos","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-08T04:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-24T12:06:23Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Role At a Glance\nWalterFedy is seeking an IT Support Specialist, based in Calgary, to support our Western Canada offices. You will provide structured, ITIL-aligned support across our end-user, network, server, data and security environments, working independently across sites while staying connected to a team based mainly in Ontario. The role offers the opportunity to take ownership of IT Support in the Western Region guided by our values of quality, client focus, teamwork, sustainability and community.\n\nWhat you will do\nProvide structured Tier 2 support following ITIL incident, problem, change and knowledge practices within defined service levels.\nPerform root-cause analysis and post-incident reviews; structured escalation to vendors and senior staff.\nAssist in maintaining audit-ready documentation: runbooks, standard operating procedures and configuration records.\nAdminister and troubleshoot multi-site networks, including LAN/WAN, wireless, VLANs, VPN and Sophos and Fortinet firewalls.\nSupport security operations and cyber policy compliance: alert response, incident containment, vulnerability and patch management.\nAdminister Active Directory, Group Policy, Entra ID with MFA, Microsoft 365 and Intune.\nSupport Windows Server, VMware and Veeam backup and disaster recovery, including regular restore testing.\nSupport data management, including SharePoint/OneDrive, permissions and external-sharing governance.\nFollow IT governance, change control and approval processes, including risk assessment and rollback planning for changes.\nOn-site and remote support for Calgary, Edmonton and other western offices: network, hardware and connectivity.\nWork independently with written updates; travel across the West as required, occasionally east for cross-training; join on-call.\nManage end-user system imaging and deployment, including Windows images, Intune/Autopilot provisioning, standard builds and refresh/reimaging, following change control, approved standard builds and ITIL-aligned request and configuration records.\nDeliver end-user enablement when required: onboarding, training, knowledge articles and adoption support for Microsoft 365 tools, documented in the knowledge base.\nSupport and administer AI tools, including Microsoft Copilot and Claude AI models, covering data access controls (permissions and sensitivity/oversight aligned with existing SharePoint/OneDrive governance) and agent management (deployment, access, lifecycle and monitoring), within change control and governance.\nApply business acumen and an understanding of business workflows to assess impact and determine support priorities.\n\nWhat you bring to the table \nDiploma or degree in IT (or equivalent) and 2–4 years of IT support experience, including Tier 2.\nStrong networking skills (TCP/IP, DNS, DHCP, VLANs, routing, VPN) and hands-on firewall experience.\nSolid understanding of security practices, including MFA, EDR, patching and incident response.\nExperience with Active Directory, Group Policy, Entra ID, Intune, and data management in SharePoint/OneDrive.\nExperience with end-user system imaging and deployment (Intune/Autopilot, SCCM/MDT or similar) and device performance optimization; end-user training and enablement skills are an asset.\nExperience with Windows Server, VMware virtualization, and Veeam backup and recovery.\nValid driver's licence, willingness to travel in Western Canada, comfortable working independently across sites.\nStrong troubleshooting skills and excellent written communication\nITIL Foundation familiarity and experience working in an ITSM system.\nExperience and knowledge of Copilot and Claude AI models, data access, and agent management.\nBusiness acumen and the ability to understand business workflows to prioritize work by business impact.\nAssets: PowerShell, and certifications such as CompTIA Network+/Security+, Cisco, Sophos or Fortinet. \n\nLife at WalterFedy \nAs a national, innovative, multi-discipline design and construction collective, our ambition goes beyond great design – we are here to enhance the world around us. We need a team of agile, ambitious, and big-picture thinkers who share our drive to harness our collective talents to do something bigger.\n\nOur team is made up of the industry's best. We share a common commitment to questioning the ordinary, infusing everything we do with creativity, and challenging our industry to redefine what’s possible.\n\nHow to Apply \nPlease apply with your resume and use the link at the top of this page. You will be redirected to our internal application platform. \n\nWalterFedy strives to create a culture of inclusivity and diversity. We strongly encourage applications from all qualified individuals, including those from groups traditionally underrepresented in the workforce. We are committed to equal opportunity hiring practice and will not discriminate on the basis of race, religion, colour, creed, national origin, citizenship, status, age, sex, gender identity/expression, marital or domestic partnership status, or disability. \n\nShould you require an accommodation to participate in the application process, please contact  or call 519-576-2150. \n\nThank you for your interest in WalterFedy! \n\nPlease note that we utilize AI-powered tools to enhance our recruitment process. These tools assist us in managing applications efficiently and ensuring a fair evaluation of all candidates. Rest assured, every application is reviewed by our recruitment team, and AI is used to support, not replace, our human decision-making.","description_format":"text","description_chars":5542,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T15:59:27Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.782,"p_room":0.9,"age_days":16,"expected_fill_days":24,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/one-moment-please-it-support-specialist","json_url":"https://alion.io/job/one-moment-please-it-support-specialist.json","meta":{"generated_at":"2026-10-24T13:46:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19804,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2596895},"rest":"https://alion.io/mcp/rest/get_company?id=2596895"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fone-moment-please-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fone-moment-please-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fone-moment-please-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/one-moment-please-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fone-moment-please-it-support-specialist"}]}