{"id":1320084,"url":"https://alion.io/job/one-moment-please-lead-office-services-associate","title":"Lead Office Services Associate","company":{"id":2617390,"name":"Opensity Solutions","domain":"opensitysolutions.com","url":"https://alion.io/company/opensitysolutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-19T03:34:34Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"About Us:\nOpensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. \nOur Mission:\nOur mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.\nJob Description\nThe Lead Office Services Associate - Print is responsible for overseeing print production, reprographics services, and document handling operations to ensure efficient, high-quality output and timely service delivery. This role leads a small team of up to five associates, manages print workflows, and ensures adherence to service standards and client expectations. The position reports to the Client Relations Manager or Client Relations Director and is classified as Non-Exempt.\nROLES & RESPONSIBILITIES:\nLead, train, and supervise the print services team to ensure efficient daily operations and high-quality output\n\nManage print production workflows, prioritizing and distributing jobs based on deadlines and urgency\n\nOperate and maintain digital printers, copiers, and wide-format printing equipment to fulfill client requests\n\nOversee reprographics services including scanning, copying, binding, finishing, and document assembly\n\nEnsure print quality through color calibration, proofing, and adherence to brand and formatting standards\n\nPerform quality control checks and resolve print-related issues such as errors, jams, or file discrepancies\n\nMaintain inventory of print supplies including paper, toner, ink, and other consumables\n\nCoordinate with vendors to ensure timely supply deliveries and cost-effective procurement\n\nTrack, document, and report print job volumes, costs, and equipment performance metrics\n\nProvide responsive customer service by managing print requests, timelines, and client communications\n\nCollaborate with office services and other departments to ensure seamless workflow and service delivery\n\nSupport continuous improvement initiatives to enhance efficiency, quality, and turnaround times\n\nKNOWLEDGE, SKILLS & ATTRIBUTES:\nStrong knowledge of print production and reprographics operations\n\nTechnical proficiency with printing equipment, finishing tools, and related workflows\n\nHigh attention to detail with strong quality assurance and proofreading skills\n\nStrong customer service and client communication skills\n\nAbility to prioritize multiple print requests in a fast-paced environment\n\nLeadership skills with ability to train, guide, and support team members\n\nProficiency in Microsoft Office applications\n\nBasic understanding of inventory management and vendor coordination\n\nStrong organizational and time management abilities\n\nProblem-solving skills with ability to troubleshoot equipment and workflow issues\n\nAbility to maintain confidentiality of sensitive documents\n\nAdaptability in managing shifting priorities and deadlines\n\nQUALIFICATIONS:\nEducation: High school diploma or equivalent required; college degree preferred (or equivalent experience).\nExperience: 2-3 years of experience in print production, reprographics, office services, or document management, including prior experience in a lead or supervisory capacity preferred.\nTechnical Skills:\nDigital printing and reprographics equipment operation\n\nMicrosoft Office Suite (Word, Excel, Outlook)\n\nPrint management or job tracking systems (preferred)\n\nBasic inventory tracking systems (preferred)\n\nThe Compensation range for this role is 24.00 to 27.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.\nAll eligible employees receive access to a comprehensive benefits package, including:\nMedical insurance\nDental insurance\nVision insurance\n401(k) retirement plan\nPaid Time Off (PTO)\nOpensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.\nOpensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.\nWe are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.\nCandidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.","description_format":"text","description_chars":5356,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T21:11:22Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.608,"p_room":0.35,"age_days":35,"expected_fill_days":15,"reasons":["conf:2","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":false},"html_url":"https://alion.io/job/one-moment-please-lead-office-services-associate","json_url":"https://alion.io/job/one-moment-please-lead-office-services-associate.json","meta":{"generated_at":"2026-10-19T16:37:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12600,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2617390},"rest":"https://alion.io/mcp/rest/get_company?id=2617390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fone-moment-please-lead-office-services-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fone-moment-please-lead-office-services-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fone-moment-please-lead-office-services-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/one-moment-please-lead-office-services-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fone-moment-please-lead-office-services-associate"}]}