LEAD RECORDS ASSOCIATE
Confirmed on the employer's own hiring board on Sep 27, 2026. First seen by Alion on Sep 3, 2026.
About Us:
Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.
Our Mission:
Our mission isto provide modernizedtechnology platforms, elevatedtechnology support, and valuable insights, empowering our clients to excel in what they do best.
Job Description:
The Lead Records Associateis responsible foroverseeing the organization, classification, storage, and retrieval of physical and digital records to ensure accuracy, accessibility, and compliance with organizational and regulatory standards. This role supervises a small team of records clerks, supports records governance initiatives, and ensures data integrity across all records systems. The position reports to the Client Relations Manager or Client Relations Director and is classified asNon-Exempt.
ROLES & RESPONSIBILITIES:
Lead, train, and supervise a team of records clerks to ensure efficient andaccuraterecords processing
Develop, implement, andmaintainrecords management policies, procedures, and standards
Oversee classification, indexing, and labeling of records to ensureaccurateorganization and retrieval
Manage physical and digital records storage systems, ensuring security, accessibility, and proper maintenance
Monitor records lifecycle processes, including retention, archiving, and disposal in compliance with regulations
Conduct regular audits of records systems to ensure accuracy, completeness, and compliance
Implement corrective actions and process improvements based on audit findings and operational needs
Ensure compliance with data protection, privacy laws, and regulatory retention requirements
Support retrieval requests andassiststaff inlocatingrecords ina timelyand efficient manner
Collaborate with legal, compliance, and internal teams on records-related issues and requirements
Provide training and ongoing support to enhance team knowledge of records management practices
Promote a culture of accuracy, confidentiality, and continuous improvement within the records function
KNOWLEDGE, SKILLS & ATTRIBUTES:
Strong understanding of records management principles, systems, and lifecycle processes
Knowledge of data privacy, retention policies, and compliance regulations
Strong leadership and team supervision skills
High attention to detail and strong organizational abilities
Ability to manage both physical and digital filing systems
Strong problem-solving and analytical skills for auditing and quality control
Proficiencyin Microsoft Office applications
Ability to work with records management or document tracking systems
Strong communicationskills, both written and verbal
Ability to manage competing priorities in a fast-paced environment
Strong ethical standards and ability to handle confidential information
Adaptability and commitment to process improvement
QUALIFICATIONS:
Education: High school diploma or equivalent required; college degree preferred (or equivalent experience).
Experience: 2-3 years of experience in records management, document control, administrative support, or information governance, including prior experience in a lead or supervisory role preferred.
Technical Skills:
Microsoft Office Suite (Word, Excel, Outlook)
Records management systems (physical and digital)
Document tracking or imaging systems (preferred)
Basic data entry and reporting tools
The Compensation range for this role is 28.50 to 31.50 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
All eligible employees receive access to a comprehensive benefits package, including:
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.