{"id":2210172,"url":"https://alion.io/job/one-moment-please-operations-manager","title":"Operations Manager","company":{"id":2530522,"name":"EMED Group","domain":"emedgroup.co.uk","url":"https://alion.io/company/emedgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-19T18:54:31Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Join our Specialist Care team\nWe are looking for an experienced Operations Manager to lead EMED Group’s day-to-day transport service for the South Thames Retrieval Service at Evelina London Children’s Hospital. The service supports specialist teams to retrieve and safely transfer critically ill children 24 hours a day, 365 days a year.\nYou will be EMED’s visible onsite management lead, working closely with STRS clinical and operational colleagues while retaining responsibility for our people, vehicles, performance, quality and contractual delivery.\nThis is a full time role working 40 hours per week across five 8-hour shifts, Monday to Friday, with variable starts between 07:00 and 19:00. On call requirements - Monday to Sunday management rota, normally every 2-3 weeks; weekend overtime may also be required\nWhat you will do\nLead the safe, reliable day-to-day delivery of the service and act as the principal EMED management contact for STRS.\nMaintain 24/7 readiness of the roster, two operational ambulances, the identical backup vehicle and additional resilience arrangements.\nEnsure technicians and vehicles are ready to join the STRS team within 10 minutes of activation and support the ambition to launch within 20 minutes.\nLead and support the Team Leader and Ambulance Technicians, including performance, attendance, wellbeing, development and employee matters.\nCoordinate absence cover, fatigue management, safe deployment and two-driver arrangements for longer-distance activity where required.\nAssure technician induction, competence and training, including FREC 4, Level 3 CERAD or recognised equivalent, at least two years’ blue-light emergency-driving experience, annual STRS training and six multidisciplinary education and governance days.\nMaintain fleet, equipment, cleanliness, connectivity and base readiness, working with Fleet and STRS to resolve defects without disrupting service.\nMonitor KPIs, reports, incidents, complaints, audits and improvement actions, ensuring accurate information and timely escalation.\nAttend the required STRS audit, forum and contract meetings and ensure effective communication across STRS and EMED teams.\nWhat we are looking for\nProven operational leadership or management experience in ambulance, healthcare, transport or another regulated, safety-critical environment.\nStrong people-management skills, with experience of coaching, performance, attendance and colleague welfare.\nExperience of contract delivery, KPI management, reporting and continuous improvement.\nA sound understanding of workforce deployment, fleet readiness, operational risk and business continuity.\nExcellent communication and stakeholder-management skills, including confidence working with NHS clinical and operational leaders.\nThe ability to remain calm, make proportionate decisions and manage competing priorities under pressure.\nWorking knowledge of health and safety, safeguarding, infection prevention, information governance and incident management.\nFlexibility to work variable weekday hours, support weekend requirements and participate in the management on-call rota.\nExperience of critical-care transport or specialist retrieval services would be advantageous\nOperational cover\nAs operational cover is required, the postholder must be appropriately trained, competent and authorised, including holding a current Level 3 CERAD or recognised IHCD emergency-response driving qualification and at least two years’ blue-light emergency-driving experience.\nWhat you can expect\nLife assurance and company sick pay after two years’ service.\n24/7 GP consultation, prescription support and access to a second medical opinion.\nHealth cash-plan benefits, mental-health support and physiotherapy consultations.\nEmployee Assistance Programme, legal advice and financial guidance.\nPension scheme, Blue Light Card, uniform and seasonal flu vaccination.\nLong-service, colleague-recognition and Refer-a-Friend reward schemes.\nAbout EMED Group\nEMED Group enables access to vital health and social care services across the UK. This role sits within our Specialist Care division, supporting the delivery and continued development of critical-care and specialist retrieval services in partnership with the NHS.\nWe are committed to creating an inclusive workplace where colleagues are treated fairly, supported to develop and empowered to provide excellent care.","description_format":"text","description_chars":4388,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-10T02:08:57Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.377,"p_room":0.55,"age_days":21,"expected_fill_days":15,"reasons":["conf:2","stale_co","win:tail","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/one-moment-please-operations-manager","json_url":"https://alion.io/job/one-moment-please-operations-manager.json","meta":{"generated_at":"2026-10-19T19:32:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15480,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2530522},"rest":"https://alion.io/mcp/rest/get_company?id=2530522"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fone-moment-please-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fone-moment-please-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fone-moment-please-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/one-moment-please-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fone-moment-please-operations-manager"}]}