Outlet Store Associate

Outlet Store Associate

Summary Description:

The Outlet Store Associate is to assist store management in the daily operation of the Last Chance Auction and Outlet. Reports to the Outlet Store Manager or Outlet Assistant Manager in the Manager’s absence.

Exemplary Duties/ Responsibilities:

Preparing, replenishing, and rotating products for table sales multiple times each day in 20-minute intervals.

Assist customers in understanding the auction process, including bidding, purchasing, sorting, and associated fees.

Operating cash register, Process Point of Sale (POS), purchases as assigned.

Responsible for accuracy of transactions when assigned to cashier and adherence to company cash and credit card policy and procedure.

Report safety hazards and all accidents to the Store Manager or Assistant Manager IMMEDIATELY.

Maintain brand and operational standards (visual, cleanliness, and safety).

Completing all store housekeeping functions (cleaning, dusting, sweeping, mopping, empty trash, and other duties as assigned).

Assist in loading and unloading trucks to receive daily retail store-pulled merchandise.

Provide customer service in a positive, professional, and courteous manner to both internal and external customers.

May be cross trained for other Donated Goods Retail (DGR) functions and assist in dock area as needed.

Answer the telephone in a courteous manner.

Attend general departmental meetings, and safety meetings as required.

Be flexible in performing a variety of duties.

Responsible for other duties as assigned.

Minimum Qualifications:

Education/Experience:

One to two years of positive work history, preferably in a warehouse or similar role.

Knowledge & Skills:

Able to communicate fluently in English both verbally and in writing.

Ability to read, write, and understand simple instructions.

Basic mathematical skills.

Understanding of rendering customer service and working with the public is desirable.

Able to answer the telephone.

Use of cash register and calculator /10 key necessary.

Accuracy of work is essential.

Able to lift, carry, push, and pull at least 50 lbs.

Cooperation with store personnel, direct supervisors, and Division Director.

Ability to serve customers effectively.

Quantity and quality of work performed.

Accuracy of records maintained.

Ability to meet deadlines and respond to special needs.

Ability to serve the public professionally and courteously.

Ability to follow simple instructions.

Appearance and organization of assigned workstation.

Ability to perform some janitorial duties.

Desirable Qualifications:

Bilingual is a plus.

Core Competencies:

To perform the job successfully an individual should demonstrate the following competencies:

Ethics - Exhibits professionalism and respect that is evident in their work and interactions.

Technical Skills & Initiative - Ability and desire to learn and grow one's skillset.

Task Execution & Adaptability – Demonstrates efficient task execution and adaptability on the job.

Job Knowledge - Consistently knows what needs to be accomplished, how to do it, tools available for completing the job, and methods to meet job objectives.

Customer Service - Assists customers in a friendly polite manner. Works to de-escalate and maintain a professional attitude.

Dependability & Attendance - Meets deadlines, works independently, is accountable, maintains focus, is punctual, and has a good attendance record. Almost never late or absent. Calls in if sick or late.

Teamwork - Ability to get along, communicate and function when working with others to achieve a common goal.

Safety & Compliance - Works in a safety conscious manner. Uses required PPE & reports and addresses safety concerns.

This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.