Site Reliability Engineer - IDP

About Intermedia:

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About the Role

Intermedia’s Site Reliability Engineers (SREs) play a critical role in ensuring the reliability, availability, scalability, and performance of our most important applications and services.

As an SRE at Intermedia, you will focus on improving application reliability and operational excellence, working closely with software engineering, platform, and DevOps teams to design, monitor, automate, and continuously enhance service stability. You will apply engineering principles to operations, reduce manual effort, strengthen observability, and minimize downtime, ensuring our services are resilient and ready to support our customers at all times.

This role is a strong fit for someone who is hands-on, highly analytical, and comfortable working across application, platform, and operational boundaries to improve production reliability at scale.

While primarily remote, this role requires occasional visits to the office in Coimbra. We plan to open offices in Aveiro and Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork.

What you will be doing:

• Ensure the availability, performance, and reliability of critical applications and services by designing and implementing robust monitoring, alerting, and optimization strategies.
• Define, measure, and maintain SLIs, SLOs, and error budgets to support service reliability goals.
• Partner with development teams to improve performance, reduce latency, and increase the resilience of applications in production.
• Work closely with platform and DevOps teams to ensure smooth alignment between infrastructure and application reliability.
• Define reliability standards and operational guardrails for platform capabilities and golden paths.
• Partner with platform engineering teams to design resilient self-service capabilities.
• Automate operational tasks such as deployments, rollbacks, scaling, failover, and recovery processes.
• Continuously improve CI/CD pipelines to reduce manual intervention and support safe, progressive delivery practices.
• Integrate automated validation, reliability checks, and operational guardrails into development and deployment workflows.
• Implement and maintain observability capabilities across production systems, including metrics, logs, traces, and dashboards.
• Develop dashboards, alerts, and operational views that provide real-time visibility into system health and application behavior.
• Act as a key responder during incidents, collaborating across teams to troubleshoot, mitigate, and resolve production issues.
• Conduct root cause analysis for incidents and drive long-term corrective actions to prevent recurrence.
• Run fire drills, game days, and chaos engineering exercises to validate system resilience under failure conditions.
• Monitor resource usage, capacity trends, and scaling behavior to support future growth and performance needs.
• Partner with security teams to ensure services align with security best practices, including secure communication, access controls, and data protection.
• Lead or contribute to regular production readiness and operational review meetings to assess system health, review incidents, and prepare for releases.
• Promote reliability engineering best practices across teams and help strengthen the overall operational maturity of the organization.

What you will bring to the role:

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Proven experience in Site Reliability Engineering, Platform Engineering, or Infrastructure/DevOps roles with strong operational ownership
• Strong expertise in application monitoring, observability platforms, incident response, and troubleshooting in production environments.
• Strong understanding of reliability engineering concepts such as SLIs, SLOs, error budgets, alerting quality, and incident management.
• Proficiency in scripting and automation using tools and languages such as Python, Bash, Terraform, Ansible, or similar.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Strong knowledge of CI/CD pipelines, deployment automation, and progressive delivery practices.
• Strong knowledge of infrastructure as code and configuration management approaches.
• Experience with containerization and orchestration, such as Docker and Kubernetes.
• Strong problem-solving skills, operational judgment, and attention to detail.
• Excellent communication and collaboration skills, with the ability to work effectively across engineering, platform, and security teams.

Bonus Skills

• Experience with chaos engineering practices and tools.
• Experience supporting internal platforms or platform engineering teams.
• Familiarity with developer portals, golden paths, service catalogs, or self-service platform patterns.
• Understanding of developer experience metrics and operational maturity for internal platforms.
• Familiarity with microservices architectures and multi-tenant environments.
• Experience with modern observability stacks and telemetry standards.
• Understanding of UCaaS and CCaaS platforms, especially voice and communication service flows.
• Experience leading reliability initiatives, incident reviews, or production improvement programs.
• Familiarity with capacity planning, resilience testing, and operational readiness practices.

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.