{"id":1836412,"url":"https://alion.io/job/one-moment-please-technical-support-engineer","title":"Technical Support Engineer","company":{"id":253079,"name":"One moment, please...","domain":"aem.com.sg","url":"https://alion.io/company/aem-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3600,"max":5000,"currency":"SGD","period":"month","gross":true,"usd_annual":46920},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"MySQL","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-04T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-04T00:00:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Key Responsibilities :\n\nResponsible for all technical support related aspects to customer/FSE: escalations, fleet performance, system installations improvement programs and upgrades.\nActs as intermediary and field escalation focal point between customer and Division by providing technical support and documentation field engineers, technicians and product support personnel who arediagnosing, troubleshooting, repairing and debugging equipment.\nProvides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool\nProvides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool\nInitiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.\nSupports in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation\nJob Requirements :\n\nRelevant engineering education qualification (Mechanical /Electrical / Mechatronics or related field)\nPrior experience in Semiconductor Equipment (Front end or back end)\nBe the center to understand other regions' issues and able to effectively diagnose and resolve complex technical issues.\nAble to communicate clearly and effectively with customers and internal teams. At times, meetings may be at Europe/ US time zones\nAble to work well in a team environment and adapt to changing priorities. \nWilling to travel onsite for troubleshooting / upgrades.\nSkills\nTroubleshooting, Oracle, Hardware, Customer Support, MySQL, Electrical, FOCAL, SQL, Networking, Software Design, Debugging, Linux, Calibration, Technical Support","description_format":"text","description_chars":1911,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Test & Measurement Instruments","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-10-04T14:00:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["seen:2","velocity","win:early","comp:junior"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":46920,"is_top_pay":false},"html_url":"https://alion.io/job/one-moment-please-technical-support-engineer","json_url":"https://alion.io/job/one-moment-please-technical-support-engineer.json","meta":{"generated_at":"2026-10-07T01:54:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1185,"day_limit":5000,"remaining_today":3815,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":253079},"rest":"https://alion.io/mcp/rest/get_company?id=253079"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fone-moment-please-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fone-moment-please-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fone-moment-please-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/one-moment-please-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fone-moment-please-technical-support-engineer"}]}