{"id":137371,"url":"https://alion.io/job/one-park-financial-aws-connect-engineer","title":"AWS Connect Engineer","company":{"id":4548,"name":"One Park Financial","domain":"oneparkfinancial.com","url":"https://alion.io/company/one-park-financial","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-17T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":192000,"period":"year","method":"role_country_seniority_unknown","sample_n":3941},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EventBridge","optional":false},{"name":"Amazon Kinesis","optional":false},{"name":"Amazon S3","optional":false},{"name":"API Gateway","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"AWS Step Functions","optional":false},{"name":"CI/CD","optional":false},{"name":"CloudFormation","optional":false},{"name":"DynamoDB","optional":false},{"name":"GitHub Actions","optional":false},{"name":"IAM","optional":false},{"name":"Java","optional":false},{"name":"Least Privilege","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Sentiment Analysis","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Terraform","optional":false},{"name":"TypeScript","optional":false},{"name":"WebRTC","optional":false},{"name":"Amazon SageMaker","optional":true},{"name":"AWS Bedrock","optional":true},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-19T03:35:26Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Company Overview:\nOne Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion - because our success hinges on our people.\nWhy Join Us?\nAt OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here’s what you can expect when you join our team:\nInnovative Environment: Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech.\nProfessional Growth: We invest in our employees’ growth with continuous learning opportunities, training programs, and career advancement paths.\nSupportive Culture: Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact.\nCommunity Focus: Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation’s financial health.\n High-Performing Team: Join a team of badasses who are committed to excellence and are integral to our company's expansion and success.\nAbout the Role\nWe’re looking for a hands-on Amazon Connect Engineer who can turn complex customer-service requirements into secure, scalable, AI-powered contact-center solutions on AWS. You will own design, build, and optimization of Connect instances that leverage the latest capabilities-omnichannel routing, generative-AI self-service, and real-time analytics-to deliver best-in-class customer experiences.\nResponsibilities\nArchitect, configure, and maintain Amazon Connect (queues, routing profiles, hours, hierarchies, DID/toll-free numbers).\nDesign IVR and chatbot experiences with drag-and-drop Contact Flows, Amazon Lex, and Amazon Q in Connect for generative-AI self-service\nIntegrate Connect with AWS services (Lambda, Step Functions, DynamoDB, S3, Kinesis, EventBridge) and third-party CRMs (Salesforce).\nImplement Contact Lens for real-time transcription, sentiment analysis, screen recording, automated evaluations, and post-contact summaries.\nBuild outbound campaigns (predictive dialer, SMS, email) and configure Voice ID for caller authentication and fraud detection.\nAutomate infrastructure with CloudFormation/CDK or Terraform; establish CI/CD pipelines (CodePipeline, GitHub Actions).\nSet up monitoring, logging, and alerting via CloudWatch, CloudTrail, and QuickSight dashboards; optimize KPIs such as AHT, SLA, CSAT.\nEnsure security and compliance (least-privilege IAM, KMS encryption, VPC/SIP security).\nProduce design docs, runbooks, and knowledge-transfer sessions; provide tier-3 support and root-cause analysis\nRequirements\n3+ years building or operating cloud contact-center platforms; 2+ years hands-on with Amazon Connect.\nSolid skills in at least one language (Python, Node.js/TypeScript, or Java).\nDeep knowledge of AWS core services (Lambda, API Gateway, DynamoDB, S3, IAM, CloudWatch).\nUnderstanding of telephony fundamentals (SIP, WebRTC, PSTN, codecs) and contact center metrics.\nExperience with REST/JSON APIs, OAuth/SAML, and event-driven integrations.\nExcellent communication and documentation skills; ability to translate business goals into technical roadmaps.\nPreferred Qualifications\nAWS Solution Architect or Amazon Connect Specialty certification.\nSuccess migrating from legacy platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect.\nHands-on with Contact Lens analytics, Workforce Management, or WFO integrations.\nFamiliarity with AI/ML services (Bedrock, SageMaker) and data-lake analytics.\nExposure to global, multi-region Connect deployments and Global Resiliency patterns.\nHands-on experience with Five9, especially in campaign/campaign profiles creation, skill-based routing, IVR design/maintenance, DID's assignment/management and List Sync.\nProficiency in Five9 reporting tools.\nBenefits\nCompetitive salary\nHealth insurance\nGrowth and development opportunities\nDynamic and collaborative work environment\nCompany events and team-building activities","description_format":"text","description_chars":4370,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Company events","Continuous learning","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business & SME Lending","Financial Comparison & Loan Marketplaces"],"lifecycle":[{"event":"open","at":"2026-08-26T00:00:00Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.412,"p_room":0.35,"age_days":52,"expected_fill_days":26,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/one-park-financial-aws-connect-engineer","json_url":"https://alion.io/job/one-park-financial-aws-connect-engineer.json","meta":{"generated_at":"2026-10-19T04:20:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2527,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4548},"rest":"https://alion.io/mcp/rest/get_company?id=4548"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fone-park-financial-aws-connect-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fone-park-financial-aws-connect-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fone-park-financial-aws-connect-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/one-park-financial-aws-connect-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fone-park-financial-aws-connect-engineer"}]}