{"id":2846628,"url":"https://alion.io/job/one-utility-bill-customer-support-advisor","title":"Customer Support Advisor","company":{"id":4404401,"name":"One Utility Bill","domain":"oneutilitybill.co","url":"https://alion.io/company/one-utility-bill","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle upon Tyne, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":27976,"currency":"GBP","period":"year","gross":null,"usd_annual":37448},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T07:55:42Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-26T12:12:48Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Customer Support Advisor\nPermanent | £27,976 per annum\nWe are looking for a motivated and driven Customer Support Advisor who’s great at multitasking and loves providing amazing customer service as part of a warm and friendly Customer Support Team.\nA little bit about us\nWe are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.\nIt’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.\nOur people scored us a whopping 9.3 out of 10 for “I recommend One Utility Bill as a place to work” in our last employee engagement survey.\nWhat you’ll be doing\nYou’ll be at the forefront, engaging with customers, addressing their issues, and ensuring they leave the conversation satisfied. With our outstanding TrustPilot score, we are committed to maintaining our high standards. As an expert in live chats, phone calls, and emails, you will resolve customer queries swiftly and efficiently.\nCustomers rely on us to manage their bills, keeping their lights and broadband running smoothly. When things go wrong, it can have a significant impact, leading to tense calls. Your role is to rectify the situation and ensure customers feel positive about their experience with us.\nA little bit about you\nCool, calm, and collected, even when things are hectic\nAbility to manage your own workload by being self-sufficient\n⭐ Strives to deliver exceptional service\nGreat at handling complaints from frustrated or confused customers\nJust as good at putting a smile back on someone’s face\n⭐ Lovely to chat to, and confident on the phone.\nWhat you’ll get from us\nAs well as all of the great perks listed below, here’s what you can expect to gain financially from this role…\nAn annual salary of £27,976\n£2000 per year in bonuses paid to the full company if we achieve our shared objectives\nHow we do stuff around here\nWe’re a fast-growing, high-performing business and that’s because everyone chips in to make things work and we all know what we need to do to succeed. Performance metrics are only part of the equation, they tell us what we need to achieve. Our company values and goals tell us why and our competencies, how. Here’s some key OUB terminology that you’ll become very familiar with.\nOur Company Values\nMatter | Everyone’s role is essential, OUB is on a mission and we can’t do it with you.\n\nOwn It | Take responsibility for your domain. Trust yourself and trust others to deliver.\n\nGraft | Work hard and smart. That’s how we grow and do the best for our customers.\n\nWork as One | Respect other people. Try to leave your ego at the door.\n\nDo the Right Thing | Treat everybody and do your best. Support one another’s goals.\n\nDrop and Roll | Learn from mistakes, get comfy with change and do your best to adapt.\n\nSet the Bar High | Whether your solving problems or making a brew. Do it with gusto.\n\nBe Fiercely You | Be human and be genuine. Bring your skills and yourself to work.\n\nEnjoy the Journey | Have some fun, and make sure others do too.\n\nOur Competencies\nDependable | Taking ownership of performance and demonstrating accountability.\n\nCustomer First | Thinking about the customer before making any decision.\n\nCo-Star | Collaborating and communicating. Showing a commitment to shared goals.\n\nExpert | Seeking out knowledge and opportunities to perform better in your role.\n\nLeadership | Communicating shared goals clearly and effectively.\n\nRequirements\nYour working hours will be done on a rota basis between the hours of 8am and 6pm with 1 in every 4 Saturdays required.\nBe Fiercely You isn't just a value, it's how we thrive! We believe our strength comes from a truly diverse team where everyone feels valued and respected. If you're passionate about what you do, we want to hear from you, no matter your background","description_format":"text","description_chars":3966,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Influencers","Influencer Marketing"],"lifecycle":[{"event":"open","at":"2026-10-19T11:19:32Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.843,"p_room":1,"age_days":6,"expected_fill_days":43,"reasons":["conf:2","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":37448,"is_top_pay":false},"html_url":"https://alion.io/job/one-utility-bill-customer-support-advisor","json_url":"https://alion.io/job/one-utility-bill-customer-support-advisor.json","meta":{"generated_at":"2026-10-26T17:25:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23339,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4404401},"rest":"https://alion.io/mcp/rest/get_company?id=4404401"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fone-utility-bill-customer-support-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fone-utility-bill-customer-support-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fone-utility-bill-customer-support-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/one-utility-bill-customer-support-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fone-utility-bill-customer-support-advisor"}]}