{"id":2637654,"url":"https://alion.io/job/one-utility-bill-sales-support-advisor","title":"Sales Support Advisor","company":{"id":4404401,"name":"One Utility Bill","domain":"oneutilitybill.co","url":"https://alion.io/company/one-utility-bill","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle upon Tyne, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":27976,"currency":"GBP","period":"year","gross":null,"usd_annual":37448},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T14:54:52Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-25T08:44:14Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Sales Support Advisor - Full Time\n£27,976 per annum\nThe Growth teams are at the core of One Utility Bill. As our Sales Support Advisor, your determination, dedication, and attention to detail will ensure that our teams can perform at their best to achieve our ambitious targets!\nYou will support our B2C Sales teams, Partnerships team, and Marketing team in a wide-range of tasks and so being able to drop and roll is an essential.\nA little bit about us\nWe are a tech business that bundles household bills into one fixed monthly payment. One payment means easier finances, less time on the phone with suppliers, and less admin. It’s a game-changer.\nIt’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.\nWhat you'll be doing?\nWorking closely with, and reporting into the Sales Support Team Leader, you will be responsible for a wide range of duties that will contribute to the day to day functioning and success of our Growth teams.\nThis role is unique in its hybrid nature, where you are managing the admin & back end, but also on the frontline with our current and soon to be customers, to ensure they have the best experience as they move through the complete customer journey. Your tasks will range from supporting and servicing both our B2B letting agent customers, as well as our B2C rental and homeowner customers while understanding how as a business we identify, attract, and convert leads to sales.\nYou will gain insight into cross-team processes and learn how teams collaborate to improve both our internal performance and customer experience. As you develop into this role you will be able to see your ideas come to life and the impact you are making through the success of the teams supported, and overall business growth.\nSome of the things you can expect in this role:\nAddressing queries and issues from letting agents via phone, email and live chat\n\nMonitoring customer self-sign ups to process sales and contribute to our B2C Sales targets\n\nContacting inbound leads who have added card details to progress them to package completion\n\nLiaise with and support our Growth Leaders to work towards our business and team goals\n\nValidation of sales to ensure quality and improve customer experience\n\nPut forward ideas and suggestions for process improvements and efficiency gains\n\nDrop and roll to support different teams and get involved with the work carried out by these teams, covering absences if/when required\n\nSupporting on projects across the Growth teams\n\nOwn difficult Setup Delays in the funnel and work with teams and suppliers to resolve in a timely manner for our customers\n\nComplete administrative tasks to update information on our internal systems to ensure that our customers receive the expected experience from our products\n\nLiaise with suppliers and letting agents to resolve issues with utility registration\n\nWork within SLA’s and manage your time efficiently across your projects\n\nA little bit about you\nIf the list below describes you, make sure you hit apply!\nStrong verbal and written communication skills are essential\n\nConfident phone manner\n\nAbility to multi-task and move between tasks using prioritisation\n\nMust be self motivated and have a positive attitude\n\nProblem-solving skills\n\nResilience, understanding, patience and empathy\n\nAdaptable and a fast learner\n\nWhat you’ll get from us\nAs well as all of the great perks listed below, here’s what you can expect to gain financially from this role…\nAn annual salary of £27,796\n£2000 per year in bonuses paid to the full company if we achieve our shared objectives\nHow we do stuff around here\nWe’re a fast-growing, high-performing business and that’s because everyone chips in to make things work and we all know what we need to do to succeed. Performance metrics are only part of the equation, they tell us what we need to achieve. Our company values and goals tell us why and our competencies, how. Here’s some key OUB terminology that you’ll become very familiar with.\nOur Company Values\nMatter | Everyone’s role is essential, OUB is on a mission and we can’t do it without you.\n\nOwn It | Take responsibility for your domain. Trust yourself and trust others to deliver.\n\nGraft | Work hard and smart. That’s how we grow and do the best for our customers.\n\nWork as One | Respect other people. Try to leave your ego at the door.\n\nDo the Right Thing | Treat everybody well and do your best. Support one another’s goals.\n\nDrop and Roll | Learn from mistakes, get comfy with change and do your best to adapt.\n\nSet the Bar High | Whether your solving problems or making a brew. Do it with gusto.\n\nBe Fiercely You | Be human and be genuine. Bring your skills and yourself to work.\n\nEnjoy the Journey | Have some fun, and make sure others do too.\n\nOur Competencies\nDependable | Taking ownership of performance and demonstrating accountability.\n\nCustomer First | Thinking about the customer before making any decision.\n\nCo-Star | Collaborating and communicating. Showing a commitment to shared goals.\n\nExpert | Seeking out knowledge and opportunities to perform better in my role.\n\nLeadership | Communicating shared goals clearly and effectively.\n\nRequirements\nThis is an office-based role for the first 6 months, following a successful probation period there is potential for hybrid working, 2 days per week.\nBe Fiercely You isn't just a value, it's how we thrive! We believe our strength comes from a truly diverse team where everyone feels valued and respected. If you're passionate about what you do, we want to hear from you, no matter your background","description_format":"text","description_chars":5661,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Influencers","Influencer Marketing"],"lifecycle":[{"event":"open","at":"2026-10-15T17:47:53Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.735,"p_room":1,"age_days":9,"expected_fill_days":49,"reasons":["conf:1","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":37448,"is_top_pay":false},"html_url":"https://alion.io/job/one-utility-bill-sales-support-advisor","json_url":"https://alion.io/job/one-utility-bill-sales-support-advisor.json","meta":{"generated_at":"2026-10-25T10:55:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15621,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4404401},"rest":"https://alion.io/mcp/rest/get_company?id=4404401"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fone-utility-bill-sales-support-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fone-utility-bill-sales-support-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fone-utility-bill-sales-support-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/one-utility-bill-sales-support-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fone-utility-bill-sales-support-advisor"}]}