{"id":460604,"url":"https://alion.io/job/oneadvanced-sales-support-manager","title":"Sales Support Manager","company":{"id":51451,"name":"OneAdvanced","domain":"oneadvanced.com","url":"https://alion.io/company/oneadvanced","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-06T10:52:32Z","employer_posted_date":"2026-09-19","last_verified_at":"2026-10-26T06:37:50Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Join OneAdvanced\nWe are seeking a highly motivated, organized, and experienced individual to join our software company as a Sales Support Manager. Reporting to the Head of Sales Operations, this role is pivotal in ensuring smooth sales operations, customer satisfaction, and driving team performance. As a Sales Support Manager, you will provide strategic operational support to the sales team, troubleshoot customer issues across all accounts, and lead the Sales Support team to achieve exceptional customer and business experiences.\nWhat You Will Do\nTeam Leadership and Management\nLead, manage, and develop the Sales Support team, providing guidance, coaching, and oversight to ensure the team meets its goals and objectives. \nFoster a culture of collaboration, innovation, and continuous improvement within the team. \nDevelop and implement strategies to improve team performance, customer satisfaction, and sales support activities. \nOversee talent development, succession planning, and performance management for the team. \nDay-to-day workload and queue management to ensure optimal performance and efficiency. \nSales Support\nProvide expert support to customers across all commercial units, resolving complex queries and issues using our CRM and case management tools. \nConduct root cause analysis of issues and offer recommendations for improvements to the Head of Sales Operations and other stakeholders. \nPersonally handle and resolve complex cases, including escalations, demonstrating expertise and setting a high standard for the team. \nSales Operations\nAssist in preparing sales proposals, quotes, and contracts, ensuring accuracy and adherence to company guidelines. \nCoordinate with cross-functional teams to ensure correct pricing and collateral usage. \nDevelop and maintain relationships with key stakeholders across the organization to ensure alignment and effective collaboration. \nProcess Improvement and Documentation\nMaintain and create process documentation to ensure that sales support processes are well-documented, up-to-date, and easily accessible to the team. \nContinuously review and improve process documentation to reflect changes in processes, procedures, and best practices. \nIdentify opportunities for process improvements and implement changes to increase efficiency and effectiveness. \nSales Lead Management Oversight\nOversee the follow-up on sales leads and inquiries across all customers, ensuring that the Sales Support team is correctly allocating leads to the Sales Team. \nDevelop and implement strategies to improve internal referral management. \nReporting and Insights\nProvide regular reporting and insights to the Head of Sales Operations on team performance, customer satisfaction, and sales support activities. \nEnsure the team meets or exceeds Operational Level Agreements (OLAs) and Service Level Agreements (SLAs) and identify areas for improvement. \nDevelop and track key performance indicators (KPIs) to measure team performance and customer satisfaction. \nStrategic Planning\nCollaborate with the Head of Sales Operations and other stakeholders to develop strategic plans for the Sales Support team. \nIdentify opportunities for growth and improvement and develop plans to achieve these goals. \nWhat You Will Have\nRequirements\nProven experience in sales support, sales operations, or customer services, preferably in a software or technology company, with proven experience in a leadership or management role. \nStrong leadership and team management skills. \nExcellent organizational and prioritization skills. \nStrong attention to detail. \nExcellent communication and interpersonal skills. \nProficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite. \nExperience with case management tools (e.g., ServiceNow). \nCustomer-focused mindset with problem-solving abilities. \nProactive and self-motivated with the ability to work independently and collaboratively. \nCommercial awareness and familiarity with software sales processes and terminology. \nStrategic thinking and planning skills, with the ability to develop and implement plans to achieve business objectives. \nWhat We Do For You\nWellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. \nAnnual Leave - 20 days of annual leave, plus public holidays \nEmployee Assistance Programme - Free advice, support, and confidential counselling available 24/7. \nPersonal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionallyDevelopment Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go\nOnline Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. \n\nLife Insurance - 3x annual salary \nPersonal Accident Insurance - providing cover in the event of serious injury/illness.\n Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success\nWho We Are\nAt OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.\nWe’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.\nOneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.\nOur secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.\nWe strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.\nJoin us and become part of a team that’s powering the world of work and making a real difference.\nLearn more at www.oneadvanced.com","description_format":"text","description_chars":6389,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","EHR & Clinical Software","HR & Payroll Software","Legal Software"],"lifecycle":[{"event":"open","at":"2026-09-06T10:52:32Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.377,"p_room":0.35,"age_days":49,"expected_fill_days":19,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/oneadvanced-sales-support-manager","json_url":"https://alion.io/job/oneadvanced-sales-support-manager.json","meta":{"generated_at":"2026-10-26T08:20:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11106,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51451},"rest":"https://alion.io/mcp/rest/get_company?id=51451"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foneadvanced-sales-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foneadvanced-sales-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foneadvanced-sales-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oneadvanced-sales-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foneadvanced-sales-support-manager"}]}