# Senior Support Engineer

Join OneAdvanced We're looking for a Senior Support Engineer to join our Healthcare Support team at OneAdvanced, supporting software solutions used by healthcare professionals. This is a great opportunity for someone with a background in application support or SaaS / tech support who enjoys investigating problems, taking ownership and delivering an excellent customer experience. What You Will Do Working as part of our Healthcare Support team, you'll investigate and resolve software-related issues escalated from our first-line support colleagues. Your responsibilities will include: Investigating and resolving customer software and application support issues, using a logical and structured approach to troubleshooting. Taking ownership of escalated support tickets, managing cases through to resolution and keeping customers informed throughout. Working directly with customers to understand their issues, identify solutions and provide clear, practical guidance. Using remote access tools, where appropriate, to investigate and resolve issues within customer environments. Collaborating with colleagues across our UK and India support teams to ensure issues are resolved effectively. Maintain

- **Id**: 4197014
- **Url**: <https://alion.io/job/oneadvanced-senior-support-engineer>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Birmingham, United Kingdom
- **Countries**: GB
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T20:51:56Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-12T20:51:56Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 6183
- **Description truncated**: no
- **Benefits**: Dental insurance, Gym membership, Health insurance, Parental leave
- **Relocation offered**: no
- **Industries**: ERP & Business Management Software, EHR & Clinical Software, HR & Payroll Software, Legal Software

## Company

- **Id**: 51451
- **Name**: OneAdvanced
- **Domain**: oneadvanced.com
- **Url**: <https://alion.io/company/oneadvanced>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: iCIMS

### Truth index

- **Grade**: A
- **Score**: 100
- **Open postings**: 4
- **Ghost share**: 0
- **Stale share**: 0
- **Repost share**: 0
- **Time to fill p50 days**: 19
- **Computed at**: 2026-11-12T10:38:37Z

## Technologies

- **ServiceNow** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-12T20:51:56Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 19
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-12T22:00:45Z

---
[Page](https://alion.io/job/oneadvanced-senior-support-engineer) · [JSON](https://alion.io/job/oneadvanced-senior-support-engineer.json)

Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.