{"id":2342833,"url":"https://alion.io/job/oneadvanced-servicenow-system-admin-and-developer","title":"ServiceNow System Admin and Developer","company":{"id":51451,"name":"OneAdvanced","domain":"oneadvanced.com","url":"https://alion.io/company/oneadvanced","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":115000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1211},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Angular","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-10-12T11:40:17Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T05:27:26Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Join OneAdvanced\nServiceNow SysAdmin and Developer\nOneAdvanced uses ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM.\nWe are currently seeking an enthusiastic and motivated individual to join our team, actively participating in the deployment of the platform into business as usual and thereafter in support.\nAs a member of the ServiceNow Centre of Excellence and a SystemAdministrator and Developer, you will play a crucial role in taking the platform forward and continuing to deliver value to the business from the implementation. You will be responsible for daily administrative tasks but also the ongoing development, design, and support of technical solutions on the ServiceNow platform, along with stakeholders and team members. This role will be located in our Birmingham office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.\nYou will work closely with the IT Service Desk, and cross functional business teams.\nResponsibilities\nPerforming intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform \nServiceNow Platform administration, management, and support including deployments. \nCreating and/or maintaining Service Catalog items, some of which require complex catalogue development experience and knowledge. \nCreating and or maintaining components such as Server-side scripts, ACLs, Business Rules, UI Actions, UI Policies, and AJAX using languages such as Javascript, Angular, and Python \nDeveloping client-focused solutions in the following modules - Customer Services, Customer and Service Operations workspaces, Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset Management, CMDB, Virtual Agent, and CSM/Employee Portal \nCreate and maintain system design and operations documentation. \nMonitor and report on development progress, status, and metrics to stakeholders. \nCommit to continuous improvement and learning of ServiceNow best practices, tools, and technology. \nSkills and Experience\nSelf-starter used to small teams and customer facing \nA ServiceNow Administrator certification and Implementation Specialist (ITSM or CSM). \nExperience of development on a large transformation project in an agile environment where ServiceNow was integrated with multiple enterprise tier applications; like Salesforce/CRM, NetSuite, ERPs \nMinimum of 5 years of experience with ServiceNow development \nStrong understanding of development methodologies \nStrong analytical and problem-solving abilities. \nStrong leadership skills with the ability to inspire and motivate teams, while fostering a collaborative and inclusive work environment. \nExcellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences. \nAbility to be hands on and work in the detail as and when required. \nAbility to self-manage and work independently, work to tight deadlines, prioritize workloads and work with related internal business functions. \nPreferred\nExperience with Performance Analytics \nReporting and Dashboards. \nWhat You Will Do\nTake ownership of the day-to-day administration, development and support of the ServiceNow platform, ensuring the platform remains stable, secure and fit for business needs.\nDesign, develop and implement ServiceNow solutions across ITSM, CSM and ITOM, including enhancements, workflows, integrations and platform improvements.\nConfigure and develop ServiceNow applications, including Service Catalog, Incident, Problem, Change, Release, Knowledge, Asset Management, CMDB, Virtual Agent and Employee/CSM Portals.\nBuild and maintain technical components including Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, server-side scripting, AJAX and other ServiceNow development components.\nSupport the deployment of ServiceNow into business-as-usual operations, providing ongoing technical support, troubleshooting and continuous improvement.\nWork closely with the IT Service Desk, business stakeholders, architects, developers and other technology teams to understand requirements and deliver practical, customer-focused solutions.\nContribute to ServiceNow integrations with enterprise platforms such as Salesforce, CRM, NetSuite and other ERP and business systems.\nInvestigate and resolve platform issues, identify root causes and implement sustainable technical solutions.\nCreate and maintain technical documentation, system designs, support documentation and operational procedures.\nMonitor delivery progress, platform performance, development metrics and key activities, providing clear updates to stakeholders.\nFollow ServiceNow development standards, governance and best practices, while identifying opportunities to improve the platform and ways of working.\nAct as a subject matter expert and trusted technical partner, providing guidance to colleagues and stakeholders and supporting the wider ServiceNow Centre of Excellence.\nBe comfortable working hands-on in a fast-paced environment, balancing development, administration, support and project delivery priorities.\nWhat You Will Have\nStrong hands-on experience as a ServiceNow Administrator and Developer, with a minimum of 5 years' ServiceNow development experience.\nProven experience delivering ServiceNow solutions across ITSM, CSM and/or ITOM environments.\nStrong knowledge of ServiceNow platform administration, configuration, development, deployments and support.\nPractical experience developing ServiceNow components using JavaScript and ServiceNow scripting technologies, with knowledge of Angular and Python advantageous.\nExperience building and maintaining complex Service Catalog solutions and workflows.\nStrong understanding of ServiceNow modules including Incident, Problem, Change, Release, Knowledge, Asset Management, CMDB, Service Portal and CSM.\nExperience working on large transformation programmes in an Agile environment, particularly where ServiceNow is integrated with multiple enterprise applications such as Salesforce, NetSuite and ERP platforms.\nServiceNow Administrator certification, ideally supported by an Implementation Specialist certification in ITSM or CSM.\nStrong analytical and problem-solving skills, with the ability to investigate complex issues and develop effective solutions.\nExcellent communication and stakeholder management skills, with the confidence to explain technical concepts to both technical and non-technical audiences.\nA self-starter who is comfortable working independently within a small, customer-focused team and taking ownership through to completion.\nStrong organisational skills, with the ability to manage competing priorities, work to tight deadlines and collaborate effectively across business and technology teams.\nA hands-on approach and willingness to get into the detail when required, rather than relying solely on others for technical delivery.\nA continuous improvement mindset, with an interest in keeping up to date with ServiceNow best practices, new capabilities and emerging technologies.\nExperience with Performance Analytics, reporting and dashboards would be desirable.#LI-LB1\nWhat We Do For You\nWellbeing that means something\n26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year\nExceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave\nRobust sick pay of up to 13 weeks full pay + 13 weeks half pay\n24/7 Employee Assistance Programme for confidential support\nPrivate medical insurance for everyone, no medical-history exclusions\nFinancial benefits that have your back\nPerformance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures\nIncome protection: up to 75% salary for 5 years if you ever need it\nPension with 5% matched company contributions\nLife assurance worth 4x your salary from day one\nFree financial planning session with the option to engage in more tailored financial coaching.\nGrow your career with us\nSkillsHub learning platform with leadership pathways, future-manager training, and a huge online library\nAccess to external training and apprenticeships\nMaking a Difference\nMatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding\nPennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger\nPlus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:\nULEV car scheme with 1,000+ models\nDental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover, Health Assessment, Gym Membership\nWho We Are\nAt OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.\nWe’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.\nOneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.\nOur secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.\nWe strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.\nProud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.\nJoin us and become part of a team that’s powering the world of work and making a real difference.\nLearn more at www.oneadvanced.com","description_format":"text","description_chars":10571,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Flexible schedule","Gym membership","Health insurance","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","EHR & Clinical Software","HR & Payroll Software","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-12T11:40:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":16,"reasons":["conf:1","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/oneadvanced-servicenow-system-admin-and-developer","json_url":"https://alion.io/job/oneadvanced-servicenow-system-admin-and-developer.json","meta":{"generated_at":"2026-10-14T09:46:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11027,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51451},"rest":"https://alion.io/mcp/rest/get_company?id=51451"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foneadvanced-servicenow-system-admin-and-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foneadvanced-servicenow-system-admin-and-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foneadvanced-servicenow-system-admin-and-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oneadvanced-servicenow-system-admin-and-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foneadvanced-servicenow-system-admin-and-developer"}]}