{"id":3764793,"url":"https://alion.io/job/oneadvanced-support-engineer","title":"Support Engineer","company":{"id":51451,"name":"OneAdvanced","domain":"oneadvanced.com","url":"https://alion.io/company/oneadvanced","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T19:41:13Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T10:53:09Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Join OneAdvanced\n,\nAt OneAdvanced, we're seeking a skilled Support Engineer to join our team. As a Support Engineer, you will be responsible for providing technical support and resolving complex technical issues. This role requires a strong technical background, excellent problem-solving skills, and the ability to work collaboratively with others.\nWhat You Will Do\nProvide fault isolation and resolution to limit and address issues promptly (Faults Diagnosis and Correction)\nCreate and maintain technical and/or user documentation to a high standard, and back up files to ensure instant recovery if problems occur (Documentation and Backup)\nHelp others get the most out of knowledge management systems by offering support and advice (Knowledge Management System)\nDevelop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards (Operational Compliance)\nRespond to basic issue escalations promptly and appropriately; provide managerial approvals as required (Resolving Customer Issues)\nProvide a quality service to customers while identifying opportunities to secure new business or support retention (Customer Service)\nWhat You Will Have\nProficiency in standard office equipment and standard software packages to support business processes (Computer Skills)\nAbility to express ideas, request actions, formulate plans, and policies by means of clear and effective verbal communications (Verbal Communication)\nExperience with expert system management, including solutions to automate and manage multiple applications and functions within an organization (Expert System Management)\nStrong technical troubleshooting skills, including the ability to employ a systematic process for solving technical issues (Troubleshoots Technical Issues)\nAbility to build strong customer relationships and deliver customer-centric solutions (Customer Focus)\nExperience with customer technical support, including identifying, diagnosing, and resolving technical problems for customers (Customer Technical Support)\nDesirable Skills and Competencies\nEnsures Accountability: Holds self and others accountable to meet commitments\nPlans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals\nCollaborates: Builds partnerships and works collaboratively with others to meet shared objectives\nCommunicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences\nTech Savvy: Anticipates and adopts innovations in business-building digital and technology applications\nIf you're a motivated and technically skilled individual looking to join a dynamic team, we'd love to hear from you.\nPlease note, applicants must have the legal right to work in the UK at the time of application.\nWhat We Do For You\nWellbeing that means something\n26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year\nExceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave\nRobust sick pay of up to 13 weeks full pay + 13 weeks half pay\n24/7 Employee Assistance Programme for confidential support\nPrivate medical insurance for everyone, no medical-history exclusions\nFinancial benefits that have your back\nPerformance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures\nIncome protection: up to 75% salary for 5 years if you ever need it\nPension with 5% matched company contributions\nLife assurance worth 4x your salary from day one\nFree financial planning session with the option to engage in more tailored financial coaching.\nGrow your career with us\nSkillsHub learning platform with leadership pathways, future-manager training, and a huge online library\nAccess to external training and apprenticeships\nMaking a Difference\nMatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding\nPennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger\nPlus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:\nULEV car scheme with 1,000+ models\nDental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover, Health Assessment, Gym Membership\nWho We Are\nAt OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.\nWe’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.\nOneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.\nOur secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.\nWe strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.\nProud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.\nJoin us and become part of a team that’s powering the world of work and making a real difference.\nLearn more at www.oneadvanced.com","description_format":"text","description_chars":6013,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Gym membership","Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","LLM & Generative AI","Continuing Education","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-11-04T19:41:13Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":19,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/oneadvanced-support-engineer","json_url":"https://alion.io/job/oneadvanced-support-engineer.json","meta":{"generated_at":"2026-11-06T14:55:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27745,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51451},"rest":"https://alion.io/mcp/rest/get_company?id=51451"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foneadvanced-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foneadvanced-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foneadvanced-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oneadvanced-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foneadvanced-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3764793}},{"tool":"search_jobs","arguments":{"company":"oneadvanced.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3764793},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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