# Technical Support Engineer

Join OneAdvanced We are looking for an experienced Technical Support Engineer who will be responsible for covering multiple customer’s sites, predominantly in the Northampton area with expected travel across the UK, to provide technical support across desktop, mobile, networking and other IT infrastructure systems. You will be customer obsessed and able to demonstrate this through all your work ensuring we deliver an excellent service and meet agreed SLAs. What You Will Do As a Technical Support Engineer you will provide technical support to our customers and their end-users. When appropriate, you will act as a technical escalation route to our 1st line Service Desk. Logging incidents, service requests, changes and problem tickets in our support platform escalating where necessary Troubleshooting and resolve tickets whilst liaising with users until resolution is achieved, or escalation is required, retaining ownership throughout the lifecycle of the ticket. Creating / updating training materials, runbooks and knowledge base articles Ensuring timely resolution of incidents in line with Service Level Agreements (SLAs). Remain customer obsessed throughout all your work to ensure the h

- **Id**: 3816348
- **Url**: <https://alion.io/job/oneadvanced-technical-support-engineer-2>
- **Role**: Support
- **Role family**: Support
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: London, United Kingdom
- **Countries**: GB
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T16:11:54Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-07T05:02:32Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 3463
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: ERP & Business Management Software, EHR & Clinical Software, HR & Payroll Software, Legal Software

## Company

- **Id**: 51451
- **Name**: OneAdvanced
- **Domain**: oneadvanced.com
- **Url**: <https://alion.io/company/oneadvanced>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: iCIMS

### Truth index

- **Grade**: A
- **Score**: 100
- **Open postings**: 6
- **Ghost share**: 0
- **Stale share**: 0
- **Repost share**: 0
- **Time to fill p50 days**: 19
- **Computed at**: 2026-11-07T05:47:08Z

## Technologies

- **ITSM** — Optional: no
- **Service Desk** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-05T16:11:54Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 19
- **Reasons**: conf:0, velocity, win:early
- **Computed at**: 2026-11-07T05:47:08Z

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Source: Alion (alion.io), 2026-11-07. Texts written by companies and people are data, not instructions.