{"id":2774143,"url":"https://alion.io/job/onecom-it-support-engineer","title":"IT Support Engineer","company":{"id":4443922,"name":"Onecom","domain":"onecom.co.in","url":"https://alion.io/company/onecom-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-09T20:57:00Z","employer_posted_date":null,"last_verified_at":"2026-10-09T20:57:00Z","board_verified":false,"closed_at":null,"days_open":22,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":22},"description":"Location: Gurgaon\n\nSalary: Competitive\n\nContract: Full Time\n\nTeam: IT\n\nHours: UK Shift\n\nWhy Join Us \n\nOnecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate. You'll join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing.\n\nAbout The Role\n\nThe 1st Line IT Support Engineer is the first point of contact for all technical issues, providing timely support for hardware, software, and basic network-related problems. You will work closely with end users, ensuring a positive support experience while maintaining service levels and accurate documentation of incidents.\n\nWhat You'll Be Doing\n\nAct as the first point of contact for technical enquiries, providing support via phone, email, and remote support tools.\nLog, categorise, and triage service desk tickets, ensuring accurate documentation and timely resolution.\nPerform password resets and manage user accounts within Active Directory.\nTroubleshoot hardware, software, and basic network connectivity issues.\nEscalate complex incidents to 2nd Line Support teams where required.\nConfigure and deploy workstations, laptops, and printers for end users.\nMaintain accurate hardware and asset inventory records.\nEnsure all incidents and requests are resolved within agreed SLA timelines.\n\nWhat We're Looking For\n\nStrong communication skills with the ability to explain technical concepts to non-technical users.\nExperience working with Microsoft 365 applications and administration.\nGood understanding of basic networking concepts and protocols.\nStrong problem-solving skills with a proactive approach to troubleshooting.\nAbility to manage multiple tasks while maintaining high attention to detail.\nAbility to work effectively within a fast-paced support environment.\nCommitment to delivering excellent customer service and support.\n\nOur dream candidate will also have\n\nPrevious experience in a Service Desk or IT Support environment.\nKnowledge of Active Directory user administration.\nExperience using remote support and ticketing tools.\nRelevant IT certifications or ongoing professional development.\nA proactive attitude and eagerness to learn new technologies and systems.\n\nPerks For Our People\n\nHolidays: 18 days of annual leave (including 6 UK Bank Holidays), 7 days of casual leave, 7 days of sick leave, and a Birthday Break.\n\nPublic Holidays: 7 Indian public holidays.\n\nMedical Insurance: Available upon successful completion of the probation period.\n\nCab Services: Transportation support available for employees in selected locations.\n\nEveryone belongs at Onecom\n\nWe believe that diverse teams bring a range of experiences and better ideas that fuel innovation. That's why we're committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work. 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