{"id":1486430,"url":"https://alion.io/job/onedome-dedicated-adviser-support-executive","title":"Dedicated Adviser Support Executive","company":{"id":693689,"name":"OneDome","domain":"onedome.com","url":"https://alion.io/company/onedome","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T16:34:19Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-26T04:03:42Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Job Description:Dedicated Adviser Support Executive\nLocation: CBD Cape Town, South Africa (Office-based, on-site)\nUK-aligned Hours: Mon-Fri (10am-7pm winter / 11am-8pm summer)\nReports to: Head of Mortgage Customer Success\nDepartment: Customer Success\nType: Full-time\nCompany Information\nOneDome is an award-winning next generation property marketplace (one stop shop housing ecosystem). We are a market disruptor enabling home movers to conduct an end-to-end property transaction via a single platform. The OneDome platform makes transactions faster, more assured and allows customers to have greater control over their transactions.\nOur goal is to challenge market norms and to reshape the property industry to better reflect the consumer demands of the 21st century.\nWe are growing as a business and as such we are seeking entrepreneurial and collaborative individuals who are simplifiers. We need our people to help us work towards our mission of revolutionising home moving.\nOneDome achieved Gold for the Best Use of Digital in Property market and won the title of the Most Innovative Company in the 2021 Best Business Awards in the UK.\nRole Overview\nWe are looking for a highly organised and proactive Dedicated Adviser Support Executive to provide one-to-one support to a Senior Adviser across mortgages, protection and later-life business.\nThis is a varied role combining mortgage administration, application processing, case support and general adviser administration.\nYou will work closely with the Adviser on a daily basis, taking ownership of time-consuming administrative and processing activities so the Adviser can focus on client relationships and providing advice.\nA key part of the role will be developing a strong understanding of the Adviser's working style, clients and processes and becoming a reliable point of support across their day-to-day workload.\nKey Responsibilities\nMortgage Application & Processing Support\nKey mortgage applications accurately using lender portals and internal systems\nPrepare mortgage applications for submission, ensuring all required information has been entered accurately and documentation is in place\nWork closely with the Adviser when keying more complex applications or where additional information is required\nSupport the Adviser with residential, remortgage and other mortgage applications\nCheck client information, income and supporting documentation before applications are progressed\nMaintain accurate client and application information across internal systems\nComplete relevant mortgage administration and internal forms\nIdentify missing information or documentation and follow up where required \nCase & Client Administration\nSupport with the ongoing administration of mortgage cases\nRequest outstanding documents and information from clients\nReview documentation such as bank statements, income evidence and budget information against agreed processes\nKeep internal systems and case notes accurate and up to date\nComplete routine administrative and case checks\nFollow up on outstanding actions and ensure important tasks are not missed\nCommunicate professionally with clients and relevant third parties by email and telephone where required\nHelp manage the Adviser's pipeline and keep track of outstanding actions and priorities\nLater Life & Protection Support\nProvide administrative support across later-life and protection business\nAssist with gathering client information, including income and supporting documentation\nSupport with basic data input and case preparation on relevant systems\nComplete administrative sections of internal, compliance and provider forms\nContact providers and Business Development Managers to obtain factual information, criteria and case updates where required\nSupport the Adviser with research and preparation for more complex later-life cases\nFollow up on outstanding requirements and maintain accurate records\nTraining and guidance will be provided for specialist processes whererequired.\nDedicated Adviser Support\nWork closely with the Adviser on a one-to-one basis and develop a strong understanding of their preferred way of working. \nHelp organise and prioritise outstanding actions across the Adviser's workload. \nMonitor the Adviser's diary and upcoming priorities where appropriate. \nMaintain consistent communication through agreed channels, including email and telephone. \nProactively identify administrative tasks that can be completed without requiring Adviser involvement. \nHelp ensure information is organised and readily available when the Adviser needs it. \nAdapt to the Adviser's working processes while helping develop efficient and consistent ways of working. \nWhat We're Looking For\nWe are looking for someone who:\nIs highly organised, reliable and proactive. \nHas excellent attention to detail and accuracy. \nIs comfortable working closely with one Adviser and building a strong one-to-one working relationship. \nHas excellent written and verbal English communication skills. \nCan process and organise detailed financial information accurately. \nIs confident working across multiple systems and lender portals. \nCan manage several tasks and priorities without losing track of outstanding actions. \nIs comfortable communicating with clients, lenders, providers and other professional third parties. \nTakes ownership and follows tasks through to completion. \nIs adaptable and comfortable learning new processes. \nCan work independently while recognising when something needs to be escalated. \nIs patient, methodical and comfortable supporting complex cases. \nExperience\nPrevious mortgage administration, mortgage processing or financial services experience is highly desirable. \nA good understanding of the UK mortgage application process would be advantageous. \nPrevious experience keying mortgage applications or using lender portals would be particularly beneficial. \nExperience using mortgage CRM or financial services systems would be advantageous. \nPrevious experience within later life, equity release or protection would be beneficial but is not essential. \nFull training will be provided on internal systems and specialist processes where required. \nAbout OneDome\nOneDome is a UK-based housing and fintech technology platform building anAI-powered platform to simplify life’s biggest financial decisions - from buying a first home to building and pro-tecting long-term wealth.\nThe platform brings together property discovery, mortgage origination, legal and transaction ser-vices, insurance, and financial planning into a single, end-to-end digital experience. OneDome’s flagship HomeBuyer Service reimagines home ownership as a retail-style product, bundling every-thing required to purchase a home into one transparent, fixed-price offering. Beyond home pur-chases, the platform supports customers across the full lifecycle of home ownership and personal finance.\nOneDome operates at scale, working with a nationwide network of over 500 mortgage brokers and arranging approximately$1.4 billion in mortgage volume per month, positioning the compa-ny among the largest housing and mortgage platforms in the UK.\nThe company is profitable and has been recognised for rapid, capital-efficient growth, including being ranked the 4th fastest-growing fintech and17th fastest-growing technology company by the Deloitte Fast 50 in 2025, and the 6th fastest-growing tech company by the Sunday Times Tech 100 in 2026.\nBacked by Channel 4 Ventures and family offices across the UK, Saudi Arabia, the United States, and Australia, OneDome is building the next generation housing and fintech super-platform, re-placing fragmented, manual processes with a modern, data-driven, AI-enabled consumer experience.","description_format":"text","description_chars":7719,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Real Estate Brokerage"],"lifecycle":[{"event":"open","at":"2026-09-29T23:27:20Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.696,"p_room":0.55,"age_days":26,"expected_fill_days":24,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/onedome-dedicated-adviser-support-executive","json_url":"https://alion.io/job/onedome-dedicated-adviser-support-executive.json","meta":{"generated_at":"2026-10-26T06:07:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8254,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":693689},"rest":"https://alion.io/mcp/rest/get_company?id=693689"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonedome-dedicated-adviser-support-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonedome-dedicated-adviser-support-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonedome-dedicated-adviser-support-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onedome-dedicated-adviser-support-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonedome-dedicated-adviser-support-executive"}]}