{"id":1470415,"url":"https://alion.io/job/onedome-mortgage-case-manager","title":"Mortgage Case Manager","company":{"id":693689,"name":"OneDome","domain":"onedome.com","url":"https://alion.io/company/onedome","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T10:11:12Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-21T17:11:57Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Job Description:Mortgage Case Manager\nLocation: CBD Cape Town, South Africa (Office-based, on-site)\nUK-aligned Hours: Mon-Fri (10am-7pm winter / 11am-8pm summer)\nReports to: Head of Mortgage Customer Success\nDepartment: Customer Success\nType: Full-time\n\nPurpose of role\nAs a Mortgage Case Manager, you will be responsible for managing mortgage applications from submission through to mortgage offer and completion.\nYou will act as the main point of contact for clients throughout the post-submission journey, providing regular updates, managing expectations and proactively progressing each application.\nThe role requires excellent communication, organisation and attention to detail, alongside a good understanding of the UK mortgage process.\nKey Responsibilities\nManage a pipeline of mortgage applications from submission through to offer and completion\nProvide clients with regular, clear updates and proactively manage their expectations throughout the process\nLiaise with lenders to obtain updates, respond to outstanding requirements and ensure applications progress as quickly as possible\nWork closely with solicitors, estate agents, advisers and other third parties where required to progress cases\nProactively identify delays or issues and take appropriate action to keep applications moving\nEnsure outstanding documents, information and lender requirements are followed up promptly\nMaintain accurate and up-to-date case notes and records across internal systems\nWork closely with Mortgage Advisers and internal teams to resolve queries and provide a smooth handover throughout the mortgage journey\nManage a high-volume pipeline effectively while ensuring individual cases receive the appropriate level of attention\nMaintain a high standard of accuracy, professionalism and customer service across all client and third-party communication\nEscalate complex cases or potential issues appropriately\nSkills & Knowledge\nGood understanding of the UK mortgage process, particularly the journey from application submission through to mortgage offer and completion\nExcellent written and verbal English communication skills\nStrong organisational and time management skills, with the ability to manage a large caseload and competing priorities\nExcellent attention to detail and accuracy\nConfident and professional telephone manner\nStrong problem-solving skills with a proactive approach to progressing cases\nComfortable working in a fast-paced, target and service-level-driven environment\nAbility to build effective working relationships with clients, lenders, advisers and other third parties\nClient-focused with a genuine commitment to delivering a high standard of service\nExperience\nPrevious experience within mortgages, financial services or a similar case management environment is preferred\nPrevious experience managing mortgage applications or working with UK mortgage lenders would be highly desirable\nStrong customer service experience is essential\nPrevious administration or case management experience is essential\nExperience managing a high-volume workload or pipeline would be advantageous\nAbout OneDome\nOneDome is a UK-based housing and fintech technology platform building an AI-powered platform to simplify life’s biggest financial decisions - from buying a first home to building and protecting long-term wealth.\nThe platform brings together property discovery, mortgage origination, legal and transaction services, insurance, and financial planning into a single, end-to-end digital experience. OneDome’s flagship HomeBuyer Service reimagines home ownership as a retail-style product, bundling everything required to purchase a home into one transparent, fixed-price offering. Beyond home purchases, the platform supports customers across the full lifecycle of home ownership and personal finance.\nOneDome operates at scale, working with a nationwide network of over 500 mortgage brokers and arranging approximately$1.4 billion in mortgage volume per month,\npositioning the company among the largest housing and mortgage platforms in the UK.\nThe company is profitable\nand has been recognised for rapid, capital-efficient growth, including being ranked the 4th fastest-growing fintech and 17th fastest-growing technology company by the Deloitte Fast 50 in 2025, and the 6th fastest-growing tech company by the Sunday Times Tech 100 in 2026.\nBacked by Channel 4 Ventures and family offices across the UK, Saudi Arabia, the United States, and Australia, OneDome is building the next generation housing and fintech super-platform, replacing fragmented, manual processes with a modern, data-driven, AI-enabled consumer experience.","description_format":"text","description_chars":4641,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Real Estate Brokerage"],"lifecycle":[{"event":"open","at":"2026-09-29T15:58:24Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.633,"p_room":0.75,"age_days":21,"expected_fill_days":24,"reasons":["conf:2","win:late"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/onedome-mortgage-case-manager","json_url":"https://alion.io/job/onedome-mortgage-case-manager.json","meta":{"generated_at":"2026-10-21T21:14:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30178,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":693689},"rest":"https://alion.io/mcp/rest/get_company?id=693689"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonedome-mortgage-case-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonedome-mortgage-case-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonedome-mortgage-case-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onedome-mortgage-case-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonedome-mortgage-case-manager"}]}