Application Support

OneFin • Education • Financial Software & Embedded Finance • 19 days ago
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Salary
$2.6k – $4.2k per year (gross)
Location
In office (Bengaluru)
Experience
1+ year exp
Employment
Full-Time

First seen by Alion on Oct 8, 2026.

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OneFin

OneFin LOS LMS Powered by AI Loan Origination System Loan Management System Collection System APIs Loan Management Software for Banks & NBFCs.
onefin.in • HQ: Bengaluru, India • Education • E-learning • Financial Software & Embedded Finance
Backed by Y Combinator

The L1 Application Support team is the first line of defense for all production-related customer issues. You will handle customer queries, follow Standard Operating Procedures (SOPs) to resolve incidents, perform preliminary checks, and escalate issues to the Integration Engineering or Development teams when required. This role ensures smooth platform operations, fast response times, and a great customer experience.


Job description: https://drive.google.com/file/d/1MvBp9I_xsheIhmKUwgH8iNPaTydLGwZ1/view?usp=drive_link

Application form: https://docs.google.com/forms/d/e/1FAIpQLSf8CM2g22WLPD9QWxK8o2cdAr_y6PhWzIb-Z0k5sQ59ufdsGQ/viewform?usp=dialog


Responsibilities

  1. Incident Handling & Production Support
  2. Escalation & Coordination
  3. Monitoring & Alerts
  4. Documentation & SOP Adherence
  5. Customer Interaction


Requirements and Qualifications:

  1. Minimum 1 year of experience as App support or product support
  2. Basic understanding of APIs, JSON, request/response flow.
  3. Ability to read logs and use monitoring tools.
  4. Strong communication and customer-handling skills.


Location: Bangalore, Karnataka

Skills

Corporate Communications, Log management, RESTful APIs, Incident management, Escalation management, Customer Support, SOP, Documentation, JSON

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