{"id":3953623,"url":"https://alion.io/job/onehome-customer-operations-specialist","title":"Customer Operations Specialist","company":{"id":4527702,"name":"OneHome","domain":null,"url":"https://alion.io/company/onehome-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Islamabad, Pakistan"],"countries":["PK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-09T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"OneHome is seeking a reliable and organized Customer Operations Specialist who excels in managing customer support tickets and communication with precision and professionalism. This role demands a detail-oriented individual who is comfortable handling multiple requests simultaneously, with strong skills in written English, online research, and problem-solving. The ideal candidate will have at least five years of experience in administration, operations, customer support, or data processing and demonstrate the ability to work independently, follow established procedures, and proactively resolve issues. Although this role does not involve managing a team, it requires strong organizational and time management abilities to ensure a seamless customer experience.\n\nThis position involves extensive interaction with digital platforms, requiring confidence and adaptability when working with tools such as Excel and various web browsers. The Customer Operations Specialist will be responsible for maintaining accurate records and ensuring timely follow-ups, leveraging technical awareness to adapt quickly to new systems and processes. The focus is on reliability, attention to detail, and efficient communication, contributing to the smooth daily operations of the company and enhancing customer satisfaction.\n\nResponsibilities\nManage customer support tickets efficiently to ensure timely resolution and customer satisfaction.\nCommunicate clearly and professionally with customers, addressing their inquiries and concerns promptly.\nConduct thorough online research to update procedures and resolve issues.\nMaintain accurate and organized records of customer interactions, requests, and follow-ups using designtated digital platform.\nCoordinate and prioritise multiple customer requests and tasks to meet deadlines without compromising quality.\nFollow established procedures and protocols to handle operations and administrative tasks consistently and accurately.\nIdentify potential issues proactively and implement solutions to prevent escalation or recurrence.\nCollaborate with other departments when necessary to address complex customer problems or improve processes.\nDemonstrate technical adaptability by learning and applying new tools, software, and digital platforms as needed.\nMonitor processes to ensure compliance with company standards and continuously seek opportunities for operational improvements.\nMaintain confidentiality of customer data and adhere to company policies on information security and privacy.","description_format":"text","description_chars":2525,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-09T06:11:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["seen:1","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/onehome-customer-operations-specialist","json_url":"https://alion.io/job/onehome-customer-operations-specialist.json","meta":{"generated_at":"2026-11-10T19:48:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11450,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4527702},"rest":"https://alion.io/mcp/rest/get_company?id=4527702"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonehome-customer-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonehome-customer-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonehome-customer-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onehome-customer-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonehome-customer-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3953623}},{"tool":"search_jobs","arguments":{"company":4527702,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3953623},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}