Information Officer

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Job Overview

The primary function of the Information Officer position is to guarantee an effective public relations environment for the Office of Undergraduate Admissions. The Admissions Office receives nearly 60,000 visitors, countless phone calls and emails annually. The Information Officer is a high impact position due to the number of contacts that the incumbent has with various University constituents including current students, faculty, staff, prospective and admitted students, parents, college counselors, alumni and friends of Georgetown. The person in the position must be aware of the current happenings on campus and must also be able to handle callers, visitors and emails with a variety of issues. Oftentimes the incumbent will be called upon to help with difficult calls or situations which need to be managed with sensitivity. The incumbent should be able to answer all but the most complex admissions questions, accurately articulate admissions office policy, know important deadlines and think critically to solve problems including public relations issues.

Work Interactions

The person in the position must be able to manage the nearly 60,000 visitors that come to campus to attend an information session and campus tour. The incumbent must also coordinate with the admissions officers to help with campus visitors. Maintaining and monitoring the flow of visitors is essential especially during our high-volume times of year. In addition, the incumbent assists all visitors and callers to the office in a courteous manner, answers all email inquiries, accurately codes information from phone calls and campus visits and assists with special projects as needed. The position requires occasional weekend work.

This position reports to the Director of Campus Programs but must work with all other areas of the office including Operations, Alumni Admissions and Admissions Officers.

Requirements and Qualifications

• Bachelor’s degree required

• College admissions experience or special training in a college/educational environment is highly desired.

Work Mode Designation

This position has been designated as On Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range:

The projected salaryor hourly pay range for this position which represents the full range of anticipated compensation is:

Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

Current Georgetown Employees:

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants. You also can also contact the Office for Equal Opportunity Compliance at (202) 687-4798 or [email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.