{"id":232658,"url":"https://alion.io/job/oneimaging-support-operations-specialist-ii","title":"Support Operations Specialist II","company":{"id":19647,"name":"Oneimaging","domain":"oneimaging.com","url":"https://alion.io/company/oneimaging","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":91,"open_postings":11,"ghost_share":0,"stale_share":0.455,"repost_share":0.182,"time_to_fill_p50_days":19,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Linear","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"HIPAA","optional":true},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-08-31T14:31:15Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-04T02:18:19Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":64},"description":"Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam.\nWe're building out our internal IT helpdesk to support a fast-growing team of ~300 employees, and we need an escalation-level problem solver to anchor it. As our Tier 2 IT Support Operations Specialist, you'll own the tickets that go beyond first-touch resolution: root-cause troubleshooting, identity and access administration, endpoint management, and the application and data issues that keep a company running. You'll work alongside our Tier 1 Specialist, mentor on complex issues, and help turn recurring problems into permanent fixes. On a team of three, you'll also jump into Tier 1 when needed. You'll report to the Director of IT Operations.\nWhat You'll Do:\nOwn escalated tickets end to end - hardware, software, network, and access issues - with independent judgment.\nRun root-cause analysis on recurring problems and partner with the Director on permanent corrective fixes.\nQuery application databases with SQL to investigate data-related tickets and validate fixes.\nAdminister Google Workspace identity, groups, and access, plus endpoint and device management (MDM, Context-Aware Access).\nTroubleshoot core business applications, integrations, and vendor software escalations.\nImage, deploy, patch, and secure endpoints across their lifecycle.\nMentor the Tier 1 Specialist through ticket reviews, shadowing, and shared troubleshooting techniques.\nBuild runbooks, knowledge base articles, and escalation paths that raise first-touch resolution over time.\nCoordinate with vendors and internal stakeholders on multi-faceted incidents, tracking everything in Linear.\nSurface trends from the escalation queue for monthly reporting, and support IT projects and rollouts as the function matures.\nAbout you:\n5+ years in IT support with proven Tier 2 / escalation-level troubleshooting.\nStrong Windows and macOS desktop skills and solid networking fundamentals (DNS, DHCP, VPN, connectivity).\nHands-on administration of Google Workspace or Microsoft 365, including identity, access, and groups.\nExperience with MDM and endpoint security.\nWorking proficiency in SQL - comfortable writing queries to pull records, investigate data issues, and support troubleshooting.\nFluency with a ticketing system (Linear, Jira, ServiceNow, or similar) and strong documentation habits.\nThe ability to work an escalation independently all the way to root cause.\nClear written and verbal communication, with the patience to mentor junior staff and explain technical concepts to non-technical users.\nAssociate's degree in IT or equivalent experience; high school diploma or GED required.\nNice to Have:\nCompTIA Network+ / Security+, ITIL Foundations, or Google Workspace Administrator certification.\nScripting or automation experience (PowerShell, Python, Google Apps Script).\nExperience in healthcare or another regulated environment, including HIPAA and PHI handling.\nSlack administration and helpdesk automation tooling (Linear Asks, ClearFeed).\nPrior experience mentoring Tier 1 staff or formalizing a growing helpdesk.\nFraud and Security Notice: \nPlease be aware of recent job scam attempts. Our team uses the oneimaging.com email domain exclusively. If you have been contacted by someone claiming to be a OneImaging recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to .\nEqual Employment Opportunity:\nOneImaging is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views, or other applicable legally protected characteristics.\nOneImaging is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at .","description_format":"text","description_chars":4767,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Radiology & Imaging Centers","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-09-05T09:53:12Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.46,"p_room":0.28,"age_days":63,"expected_fill_days":19,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/oneimaging-support-operations-specialist-ii","json_url":"https://alion.io/job/oneimaging-support-operations-specialist-ii.json","meta":{"generated_at":"2026-11-04T06:36:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10306,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19647},"rest":"https://alion.io/mcp/rest/get_company?id=19647"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foneimaging-support-operations-specialist-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foneimaging-support-operations-specialist-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foneimaging-support-operations-specialist-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oneimaging-support-operations-specialist-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foneimaging-support-operations-specialist-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":232658}},{"tool":"search_jobs","arguments":{"company":"oneimaging.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":232658},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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