{"id":1757781,"url":"https://alion.io/job/onelocal-account-manager","title":"Account Manager","company":{"id":2597742,"name":"OneLocal","domain":"onelocal.com","url":"https://alion.io/company/onelocal","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-06-18T00:00:00Z","employer_posted_date":"2026-06-18","last_verified_at":"2026-10-16T03:27:29Z","board_verified":true,"closed_at":null,"days_open":120,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":120},"description":"Our team is fully remote and we are mostly working in the Eastern time zone. International team members join as contractors.\n***\nAt OneLocal, our mission is to handle the entire digital marketing footprint for SMB's so owners can stop worrying about their online presence and focus entirely on running their business. We combine automated software with dedicated strategy experts to give everyday business owners an all-in-one marketing service that drives real revenue.\nWe're looking for a customer-centric Account Managerwho thrives in a fast-paced environment and wants to be challenged as we scale. If you are a proactive problem-solver passionate about driving client growth, managing high-volume portfolios, and building long-lasting partnerships, this role is for you.\nWhat You’ll Be Doing\nDrive Success at Scale: Proactively manage a diverse portfolio of 100+ local businesses, taking full ownership of their success and maintaining a targeted net retention rate.\nConduct Strategic Business Reviews: Regularly lead performance reviews with clients to demonstrate the value of the OneLocal suite, analyze ROI, and align our solutions with their evolving business goals.\nCollaborate for Results: Work within a high-performance ecosystem, partnering with Account Executives, Implementation Specialists, Digital Marketing Experts, and Marketing Strategists to ensure seamless handoffs and expert execution.\nAnticipate & Solve: Act as a proactive problem-solver by identifying potential churn risks or technical hurdles early, ensuring every client reaches their desired outcome.\nChampion the Platform: Go above and beyond to ensure clients are fully leveraging the OneLocal platform, turning local business owners into long-term brand advocates.\nWhat You Bring\nExperience: 2 or more years of experience as a Client Success Manager or Account Manager within a SaaS organization, Marketing Agency, or Tech Startup.\nVolume Management: Experience working with a high volume of clients; previous experience working with small and medium businesses (SMBs) is a strong asset.\nCustomer-Centric Mindset: A dedication to putting our customers' best interests first and doing whatever it takes to help them succeed with our solutions.\nCommunication & Rapport: Strong verbal and written communication skills with the ability to quickly build deep rapport and long-term partnerships with clients.\nAdaptability & Drive: Ability to work in a fast-paced environment, quickly adapt to changing timelines or priorities, and confidently question the status quo.\nSkills & Integrity: Strong organizational and follow-up skills, a high level of professionalism, honesty, and integrity.\nTechnical Stack: Familiarity with CRM platforms, ideally Salesforce.\nWhy You’ll Love Working Here\nHigh Impact: The opportunity to have a major impact at a growing company that is helping small and medium-sized businesses expand their digital presence.\nRemote-First: We are committed to a remote-first/distributed team work environment.\nCulture: Virtual social events, including coffee chats and happy hours with your colleagues.\nAt OneLocal, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create the best company culture possible. 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