{"id":2049307,"url":"https://alion.io/job/onemain-financial-associate-director-servicenow-platform-engineering","title":"Associate Director, ServiceNow Platform Engineering","company":{"id":1914300,"name":"OneMain Financial","domain":"onemainfinancial.com","url":"https://alion.io/company/onemainfinancial","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":16,"ghost_share":0,"stale_share":0.688,"repost_share":0.063,"time_to_fill_p50_days":29,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":180000,"currency":"USD","period":"year","gross":null,"usd_annual":180000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Datadog","optional":false},{"name":"DNS","optional":false},{"name":"FinOps","optional":false},{"name":"GDPR","optional":false},{"name":"Git","optional":false},{"name":"GitHub","optional":false},{"name":"Grafana","optional":false},{"name":"IAM","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Jenkins","optional":false},{"name":"Least Privilege","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Modularization","optional":false},{"name":"Oracle","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-07T21:09:20Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-31T19:08:38Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Key Responsibilities\nProduction Operations Enablement via ServiceNow\nEnable Production Operations teams through ideal and out of the box workflows for Incident, Problem, Change, Request, and Knowledge Management\nReduce response times and manual triage by integrating observability, logging and alerting platforms (Ex: BigPanda, OpsRamp, Elastic, Datadog, grafana, etc) into automated incident creation and enrichment workflows\nProvide support managers with role-specific dashboards for SLA adherence, outage impact, post-incident reviews, and change performance analytics\nEnable operational resilience through risk-informed Change Management, blackout enforcement, CAB automation, and CI/CD integration for deployment tracking\nDrive root cause transparency through structured After-Action Review templates, automated incident-to-knowledge conversion, and trend visualization.\nEnterprise Architecture and Platform Strategy Alignment\nProvide architecture and engineering teams with a governed, extensible platform for business service modeling, data normalization, and shared system-of-record usage\nSupport reference architecture principles by exposing reusable applications, integration stubs, and approval workflows for internal toolchain automation\nAlign ServiceNow with enterprise data architecture by maintaining well-modeled CMDB constructs and supporting dynamic service maps and relationship visualizations\nDeliver telemetry and performance KPIs for architectural analysis, including service stability, request friction points, and fulfillment efficiency metrics\nApplication Development Support and Automation Acceleration\nEnable AppDev teams through self-service intake, standardized infrastructure request catalogs, and approval routing for DevSecOps processes\nIntegrate with GitHub, Jenkins, Azure and AWS to automate infra changes, deployment approvals, and rollbacks\nReduce administrative overhead by offering prebuilt fulfillment automations for DNS, firewall, storage, and developer tooling provisioning\nCollaborate with platform engineers to publish DevOps dashboards integrating release events, incident patterns, and CI performance metrics\nIdentity and Access Management Lifecycle Support\nProvide IAM Ops and IAM Engineering with secure, auditable access request workflows through ServiceNow catalog and Flow Designer\nIntegrate ServiceNow with identity providers to synchronize lifecycle events such as provisioning, deactivation, certification, etc.\nEmpower access reviewers with entitlement visibility, approvals, audit logs, and change histories\nEnforce least-privilege models, RBAC/ACL configurations, and role-scoped approvals to support both operational access and audit compliance\nHR Service Delivery and People Systems Integration\nCollaborate with HR teams to scale HRSD capabilities for onboarding, offboarding, case management, document workflows, and sensitive data handling\nIntegrate with Workday and internal systems for seamless lifecycle event triggers and role-based task assignments\nBuild and maintain the Employee Center experience, unifying cross-departmental services under a branded, personalized self-service experience\nEnable HR partners with dashboards to monitor case volume trends, and sentiment feedback across service areas\nEnsure proper protection of PII and other sensitive HR data through scoped apps, ACLs, encryption, and retention enforcement\nCybersecurity, Risk, and Compliance Enablement\nEquip Cyber and GRC teams with automation pipelines, policy attestation workflows, and operational risk tracking using native GRC modules or integrated solutions\nIngest endpoint telemetry, vulnerability feeds, and access alerts into ServiceNow for risk enrichment and event correlation\nDeliver PCI and PII compliant controls for all data flows within ServiceNow, including access reviews, encryption, role scoping, and audit logging\nProvide real-time visibility into platform access, role assignments, configuration changes, and audit trails for internal and external compliance teams\nIT Operations Management (ITOM): CMDB, Discovery, and Service Mapping\nServe as the enterprise enabler of CMDB strategy by delivering a reliable, normalized, and automatically maintained configuration database\nDeploy and govern Discovery schedules and MID Server architecture in partnership with infrastructure teams to maintain accurate infrastructure and network topology\nCollaborate with application and architecture teams to implement dynamic Service Mapping, ensuring alignment between technical infrastructure and business services\nSupport Production Operations, Change Management, and Incident Response by integrating CMDB with alerting, impact analysis, and root cause automation workflows\nMaintain CI lifecycle governance policies including data certification, reconciliation, relationship integrity, and class modeling to ensure CMDB becomes a source of operational truth\nProvide service owners and application leads with visualized service maps, relationship health monitoring, and data quality dashboards\nIT Asset Management (ITAM): Hardware, Software, and Cloud Visibility\nPartner with Procurement, Finance, and Engineering to scale ServiceNow’s ITAM capabilities across hardware, software, and cloud assets\nIntegrate ServiceNow with inventory systems, endpoint management platforms, and cloud discovery sources to enable full lifecycle visibility\nDeploy and optimize Software Asset Management (SAM) Pro to reconcile license entitlements vs. usage across vendors (e.g., Microsoft, Adobe, Oracle)\nAutomate PO ingestion, contract mapping, and reclamation workflows to drive down shelfware, over-licensing, and underutilization\nEnable cost optimization and renewal forecasting through dashboards and reports highlighting compliance gaps, renewal timing, and usage trends\nCollaborate with Cloud and FinOps teams to track cloud resource inventory, link to services in CMDB, and associate consumption to asset and business context\nInnovation and AI-Driven Evolution\nEstablish ServiceNow as the foundational hub for AI-first service delivery, leveraging its GenAI and predictive intelligence capabilities\nEmbed Generative AI in workflows such as Virtual Agent (NLU), intelligent categorization, incident summarization, and proactive knowledge suggestions\nPartner with AI and Data teams to pilot ServiceNow LLM integrations and external prompt frameworks for intelligent form completion and workflow guidance\nDefine responsible AI guardrails for explainability, auditability, and human oversight, ensuring enterprise-readiness across use cases\nMeasure AI effectiveness using platform-specific KPIs including resolution time reduction, Tier-0 deflection rates, and automation coverage\nInfluence internal strategy by providing feedback on the evolving ServiceNow AI roadmap, use-case viability, and internal deployment timelines\nEducation, Coaching, and Organizational Enablement\nLead the education and development of ServiceNow talent for analysts, engineers, and architects through structured skill growth frameworks\nCoach other departments on platform capabilities, form design, automation logic, reporting, and modularization principles\nMaintain an internal knowledge repository of templates, scripts, design patterns, and best practices to enable scale and reusability\nSupport citizen development within safe guardrails, enabling business users to build without risking platform integrity or compliance\nFacilitate organization-wide ServiceNow enablement sessions and maintain strategic platform documentation to increase transparency and adoption\nQualifications\nEducation and Experience\nBachelor’s degree in computer science, Information Systems, Engineering, or a related field; Master’s preferred\n10+ years of enterprise IT experience, including 5+ years in direct ServiceNow leadership with cross-functional delivery responsibility\nDeep hands-on experience with ITSM, CMDB, ITOM, HRSD, SAM, IntegrationHub, and AI-powered workflows\nDemonstrated success in regulated environments with fluency in PCI, SOX, GDPR, and secure data handling (PII, entitlements, encryption)\nExperience managing multidisciplinary teams and building stakeholder relationships across operations, business, and compliance domains\nTechnical Skills\nMastery of ServiceNow modules including ITSM, ITOM (Discovery, Service Mapping), SAM, HRSD, App Engine Studio, and CMDB\nProficient in client/server scripting (JavaScript, Glide APIs), IntegrationHub, Virtual Agent, Flow Designer, and scoped app design\nExperience with API-based integration using REST/SOAP, OAuth 2.0, SAML, and MID Server configuration\nFamiliarity with Git-based CI/CD pipelines, automated testing frameworks (ATF), observability pipelines, and software inventory tools\nStrong working knowledge of configuration item lifecycle, license reconciliation logic, entitlement models, and operational analytics\nLeadership and Soft Skills\nProven people leader capable of scaling platform delivery while nurturing a collaborative, growth-minded team culture\nExceptional communication and organizational alignment skills across Engineering, Security, Risk, HR, and Business\nAdept at influencing without authority, negotiating trade-offs, and translating platform metrics into executive-ready insights\nCommitted to excellence in execution, strategic prioritization, and relationship-based leadership\nNice to Have\nServiceNow certifications: CSA, CAD, CIS-ITSM, CIS-Discovery, CIS-SAM, CIS-HRSD\nITIL v4 and / or TOGAF certification\nExperience with Strategic Portfolio Management (SPM), GRC, or Performance Analytics Advanced\nBackground in enterprise AI adoption or LLM integration strategy\nFamiliarity with cloud-native architecture, data lakes, and distributed event pipelines\nWho we Are\nOneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.\nDriven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.\nBecause team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:\n· Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances\n· Up to 4% matching 401(k)\n· Employee Stock Purchase Plan (10% share discount)\n· Tuition reimbursement\n· Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)\n· Paid sick leave as determined by state or local ordinance, prorated based on start date\n· Paid holidays (7 days per year, based on start date)\n· Paid volunteer time (3 days per year, prorated based on start date)\nTarget base salary range is $140K-$180K, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance.\nOneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history...","description_format":"text","description_chars":12190,"description_truncated":true,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-10-07T21:09:20Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.621,"p_room":0.75,"age_days":23,"expected_fill_days":29,"reasons":["conf:0","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":180000,"is_top_pay":false},"html_url":"https://alion.io/job/onemain-financial-associate-director-servicenow-platform-engineering","json_url":"https://alion.io/job/onemain-financial-associate-director-servicenow-platform-engineering.json","meta":{"generated_at":"2026-11-01T03:15:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5066,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1914300},"rest":"https://alion.io/mcp/rest/get_company?id=1914300"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonemain-financial-associate-director-servicenow-platform-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonemain-financial-associate-director-servicenow-platform-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonemain-financial-associate-director-servicenow-platform-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onemain-financial-associate-director-servicenow-platform-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonemain-financial-associate-director-servicenow-platform-engineering"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2049307}},{"tool":"search_jobs","arguments":{"company":"onemainfinancial.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2049307},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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