{"id":2584034,"url":"https://alion.io/job/onemain-financial-customer-service-representative-2","title":"Customer Service Representative","company":{"id":1914300,"name":"OneMain Financial","domain":"onemainfinancial.com","url":"https://alion.io/company/onemainfinancial","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":15,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"closed","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T12:04:19Z","board_verified":false,"closed_at":"2026-10-21T12:04:19Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"At OneMain, Customer Service Representatives empower customers - understanding customer needs and providing solutions. while learning the core functionalities of our business at OneMain allowing them to grow their career.\nIn the Role\nResponding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolution\nOneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notification\nHandling customer complaints, branch issues, delinquency levels and refunds\nMultiple portfolio servicing, including cash advances, convenience checks and settlements\nWork with clients in a consultative manner in accordance with all applicable laws, policies, and procedures\nNegotiate with customers to resolve account matters\nMaintain and notate all appropriate information and documentation on customer accounts\nLien releases paid out processing, questions regarding closed or resolved accounts\nWork together as both team member and individual contributor in a goal-oriented environment to meet individual and team targets\nMaintain compliance with FDCPA (Fair Debt Collection Practices Act), all state and federal regulations concerning telephone servicing\nCustomer Communication through digital channels, including web chat, text, and phone communication, while successfully navigating systems to provide accurate and timely customer responses\nRequirements\nHS Diploma/GED\nPreferred Requirements\n2-4 years’ Call Center experience preferred\nProven track record and demonstrated ability to listen and offer appropriate products or services and customer solutions\nDemonstrated customer service skills\nExcellent and engaging communication skills\nAbility to thrive in a fast-paced team environment and work in several systems simultaneously\nAbility to quickly analyze challenging problems / situations and provide solutions\nBilingual English / Spanish skills a plus, but not required\nWho We Are\nOneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.\nDriven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.\nBecause team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:\n· Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances\n· Up to 4% matching 401(k)\n· Employee Stock Purchase Plan (10% share discount)\n· Tuition reimbursement\n· Paid time off (15 days’ vacation per year, prorated based on start date)\n· Paid sick leave as determined by state or local ordinance (prorated based on start date)\n· 11 Paid holidays (4 floating holidays, prorated based on start date)\n· Paid volunteer time (3 days per year, prorated based on start date)\nOneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.","description_format":"text","description_chars":4242,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":true}]},"benefits":["Flexible schedule","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-10-15T03:11:36Z"},{"event":"close","at":"2026-10-21T12:04:19Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/onemain-financial-customer-service-representative-2","json_url":"https://alion.io/job/onemain-financial-customer-service-representative-2.json","meta":{"generated_at":"2026-10-22T15:14:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14894,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1914300},"rest":"https://alion.io/mcp/rest/get_company?id=1914300"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonemain-financial-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonemain-financial-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonemain-financial-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onemain-financial-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonemain-financial-customer-service-representative-2"}]}