{"id":1671498,"url":"https://alion.io/job/onemain-financial-inside-auto-loan-representative","title":"Inside Auto Loan Representative","company":{"id":1914300,"name":"OneMain Financial","domain":"onemainfinancial.com","url":"https://alion.io/company/onemainfinancial","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":12,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["West Valley City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-15T07:59:23Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"At OneMain, our Auto Loan Representatives in the auto purchase department serve as the initial contact for customers acquiring a vehicle. They help customers complete the financing of a vehicle through a local dealership while working closely with the dealership’s sales agents, in a call center environment. They communicate with dealers, merchants, and customers in handling the appropriate products or services OneMain offers by listening and understanding their financial situation. Our Auto Loan Representatives in the auto purchase department exercise good judgment and discretion to facilitate business decisions, have strong product knowledge and drive for results, multitask, and have excellent time management skills.\nIn the Role\nReach out to customers via outbound calls or responding to inbound calls from potential customers\nCommunicate with dealer and merchants in handling escalated situations\nForm close partnerships with supporting business partners such as Product Support Managers, Verifications, and Underwriting\nAssist in collateral swaps and unwinding of purchase loans\nIdentify defects which will delay our defined timeline with the customer and escalate to ensure all pertinent parties are notified and new timelines are mutually agreed upon. In addition, work with senior management and project teams for necessary process and system enhancements.\nPartner closely with team and peers, with an understanding that the above defined milestone events are of the utmost importance\nProcess applications and closing secured title or auto loans\nImplement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals\nRead and understand credit bureau reports and maintain a high level of personal lending product knowledge. \nMaintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance\nActively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment\nRequirements\nHigh School Diploma or GED. \nSense of urgency in meeting or exceeding application processing goals\nPreferred\n2 or more years’ experience in inside sales, customer service, retail, or call center environment. \nBasic understanding of credit or personal finance concepts. \nBilingual: Spanish\nLocation: Onsite\nSchedule: Mon-Fri 8:00am-5:00pm\nWho we Are\nOneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.\nDriven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.\nBecause team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:\nHealth and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances \nUp to 4% matching 401(k) \nEmployee Stock Purchase Plan (10% share discount) \nTuition reimbursement \nPaid time off (15 days’ vacation per year, prorated based on start date) \nPaid sick leave as determined by state or local ordinance (prorated based on start date) \n11 Paid holidays (4 floating holidays, prorated based on start date) \nPaid volunteer time (3 days per year, prorated based on start date) \nOneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.","description_format":"text","description_chars":4627,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":["Flexible schedule","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-10-02T06:53:18Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.257,"p_room":0.36,"age_days":30,"expected_fill_days":16,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/onemain-financial-inside-auto-loan-representative","json_url":"https://alion.io/job/onemain-financial-inside-auto-loan-representative.json","meta":{"generated_at":"2026-10-15T18:51:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28549,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1914300},"rest":"https://alion.io/mcp/rest/get_company?id=1914300"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonemain-financial-inside-auto-loan-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonemain-financial-inside-auto-loan-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonemain-financial-inside-auto-loan-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onemain-financial-inside-auto-loan-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonemain-financial-inside-auto-loan-representative"}]}