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Working closely with artists, production and your fellow Pipeline TDs across time zones, you will help us deliver reliable, artist-friendly support around the clock on multiple award-winning shows. You will keep shows moving by resolving pipeline issues quickly, escalating clearly when needed, and feeding what you learn back into the development of the pipeline.\nThis role is ideal for a technically strong, service-minded TD who enjoys solving problems in live production and wants to grow into pipeline development.\nRequirements\nProvide first-line technical support to artists across multiple shows and departments, in person in Bangalore and remotely for London and Paris teams outside their core hours\nTriage, troubleshoot and resolve pipeline, tool and workflow issues, working primarily in Maya, Houdini and Nuke\nEscalate issues you cannot resolve with clear, reproducible reports, and hand over cleanly to colleagues in other time zones\nManage and prioritise the support ticket queue, keeping artists and production informed of progress\nIdentify recurring issues and root causes, and propose or build fixes, workarounds and small tools to reduce support load\nDeploy, test and verify pipeline releases and hotfixes in production, and help roll back safely when needed\nWrite and maintain clear documentation, FAQs and troubleshooting guides in our knowledge base\nContribute to pipeline development under the guidance of the Head of Pipeline and Pipeline Leads, including coding, code reviews and production testing\nMust-have skills and experience\n3+ years in a pipeline, technical support or technical artist role within VFX or animation production\nStrong proficiency in Python, with the ability to read, debug and fix existing code as well as write new tools\nHands-on experience supporting artists in Maya, Nuke and Houdini\nWorking knowledge of USD and its use in production workflows\nStrong familiarity with Linux environments, including the command line, shell scripting and basic system troubleshooting\nSolid understanding of VFX production pipelines: asset and shot workflows, publishing, versioning and render farm submission\nA structured approach to troubleshooting, with the ability to isolate problems and communicate them clearly\nExcellent written and spoken English, with the confidence to support both technical developers and non-technical artists across cultures and time zones\nNice to have\nExperience with ShotGrid (Flow Production Tracking) and ShotGrid Toolkit\nExperience using PySide / PyQt to build or maintain artist-facing tools\nExperience with render farm management software (e.g. Deadline, Tractor, OpenCue)\nExperience with ticketing and knowledge base tools such as Jira and Confluence\nExperience working in a multi-site environment\nFamiliarity with version control (e.g. Git) and software engineering best practices\nDegree in Computer Science, Computer Graphics or a related 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