{"id":93110,"url":"https://alion.io/job/onepay-issues-program-manager-product-operations","title":"Issues & Program Manager, Product Operations","company":{"id":2983,"name":"OnePay","domain":"onepay.com","url":"https://alion.io/company/onepay","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":70,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":170000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-07-15T20:36:35Z","employer_posted_date":"2026-07-15","last_verified_at":"2026-10-17T01:16:54Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":93},"description":"About OnePay\nOnePay is the consumer fintech trusted by millions of Americans to make money better.\nOur financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast.\nWe’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers.\nWe’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining.\nBut what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are:\nReady to run\n\nHungry and driven by urgency\n\nExceptional at what they do, with low ego\n\nComfortable operating in motion\n\nThe Role\nAs an Issues & Program Manager on the Product Operations team, you'll own our Issue Management Program end to end - triaging issues, driving root cause analysis, and leading containment and remediation through to closure. You'll also serve as a project manager on our most critical product initiatives, partnering across Product, Engineering, Legal, Compliance, and Operations to deliver new features and raise the bar on how we build and launch. This is a high-impact, high-visibility role for someone who thrives at the intersection of cross-functional execution and continuous improvement. You will:\nBuild and continuously improve processes - including automation and AI tooling - that increase organizational efficiency, documentation quality, stakeholder alignment, and reduce dependency across the issue remediation lifecycle\n\nPartner cross-functionally with Legal, Compliance, Operations, Product, Risk, and Engineering teams to drive issues to timely resolution\n\nOwn issue reporting to internal and external stakeholders\n\nTrack and manage issue containment and remediation\n\nDrive execution of product launches end to end, ensuring cross-functional readiness across Product, Design, Engineering, Marketing, and Operations\n\nManage relationships with partners, including banking and strategic partners, serving as a key point of coordination and communication\n\nYou Bring\n10+ years of experience in technology-based project management, product operations, or a related role within fintech or technology\n\nExperience working on issues management, or regulatory compliance, or risk-adjacent projects - you understand the cadence of controls, audits, or policy-driven timelines and know how to keep product work moving within those constraints\n\nStrong interest in leveraging AI to improve execution\n\nStrong data skills- you can pull and interpret reports, build your own dashboards, and answer operational questions without waiting on an analyst\n\nProven ability to lead cross-functional initiatives and drive alignment across multidisciplinary teams\n\nStrong communication and executive presentation skills, with the ability to distill complex topics into clear, actionable insights\n\nAbility to operate in ambiguity, manage multiple priorities, and independently drive projects forward in a fast-paced environment\n\nDrive and proactivity - everyone here is a builder and executor\n\nWhat We Offer\nCompetitive base salary, stock options, and health benefits from Day 1\n\n401(k) plan with company match\n\nRemote-friendly (US), flexible time off (FTO), and opportunities for growth\n\nA high-growth, mission-driven, inclusive culture where your work has real impact\n\nStandard Interview Process\nOur process varies by role. Most candidates go through:\nAI-assisted initial screen\n\nInterview with Talent Partner\n\nTechnical or Hiring Manager Interview\n\nTeam Interview\n\nExecutive Interview\n\nOffer!\n\nEqual Employment Opportunity\nTo build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at .","description_format":"text","description_chars":4579,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-07-15T20:36:35Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.705,"p_room":0.44,"age_days":92,"expected_fill_days":70,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":false},"html_url":"https://alion.io/job/onepay-issues-program-manager-product-operations","json_url":"https://alion.io/job/onepay-issues-program-manager-product-operations.json","meta":{"generated_at":"2026-10-17T04:21:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5686,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2983},"rest":"https://alion.io/mcp/rest/get_company?id=2983"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonepay-issues-program-manager-product-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonepay-issues-program-manager-product-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonepay-issues-program-manager-product-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onepay-issues-program-manager-product-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonepay-issues-program-manager-product-operations"}]}