{"id":3033554,"url":"https://alion.io/job/onepoint-technicienne-support-informatique","title":"Technicien(ne) Support Informatique","company":{"id":45504,"name":"Onepoint","domain":"groupeonepoint.com","url":"https://alion.io/company/groupeonepoint","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":63,"open_postings":138,"ghost_share":0.616,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":154},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-22T01:43:48Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":10},"description":"Company Description\nWepoint is the architect of major transformations for businesses and public sector organizations.\nWe support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental, and Technological Responsibility (RESET). Our goal is to create new ways of working, new economic models, and smarter environments.\nIn nearly 20 years, we have become one of the key players in digital transformation, employing 3,500 people across Europe, Tunisia, North America, and the Asia-Pacific region.\nWhat We Are Looking For\nCOURAGE - AUTHENTICITY - OPENNESS - COMMITMENT - ELEGANCE\nDo these words resonate with you? They are our company values.\nAt Wepoint, we are looking for committed talents who are ready to share their expertise within open and collaborative teams, and who are not afraid to take initiative. We also value people who are able to challenge themselves and continuously improve.\nAt the heart of relationships at Wepoint are authenticity and the constant pursuit of excellence for our clients - this is what we expect from our future colleagues.\nDescription du poste\nNous sommes à la recherche d'un(e) technicien(ne) support informatique pour rejoindre notre équipe.\nResponsabilités\nAgir comme premier niveau de support pour le centre d’assistance;\nComprendre, diagnostiquer et résoudre la plupart des incidents au premier contact et de manière indépendante;\nParticiper à la résolution des problèmes affectant les applications et systèmes liés à la production ainsi que les problèmes techniques tout en prenant compte du risque et l’impact sur les opérations;\nParticipe activement dans la résolution de billets complexes;\nGérer l'installation et la configuration des postes de travail d’utilisateurs et des logiciels;\nCapacité de s’adapter facilement aux nouveaux environnements de travail dans un contexte de grande entreprise;\nAméliorer les niveaux de services et la satisfaction des usagers en identifiant et en recommandant des opportunités pour optimiser les processus en place.\nQualifications\nConnaissances avancées des environnements Windows, Microsoft Office et les outils d’administration;\nConnaissance de la solution SCCM;\nConnaissance des environnements de type VDI et Citrix VMware;\nConnaissance de l’outil de billetterie Service Now (atout);\nHabilité à rédiger et maintenir de la documentation et procédures techniques dans un contexte de base de connaissance centralisé;\nExcellentes aptitudes en communication (orale et écrite) en français et en anglais. L'anglais est requis car le poste demande de communiquer avec des clients et des partenaires situés à l'extérieur du Québec. \nSeuls les candidat(es) légalement autorisés(ées) à travailler pour tout employeur au Canada seront considérés(ées).\nWepoint Benefits\nMinimum of 3 weeks of vacation starting from the first year;\nComprehensive group insurance with a generous employer contribution;\nEmployer contribution to a group RRSP;\nFull remote work flexibility: Hybrid, Remote, or On-site;\nA warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.;\nAnnual IT equipment budget;\nA balanced work environment with flexible working hours;\nCareer development: training and certifications, online or in-person learning, Wepoint Academy, etc.;\nAn international community of experts ready to share their knowledge;\nA company culture focused on individuals’ needs and their belonging to a strong community.\n#tech&security\nPermis CNESST : AP-2504754, AP-2504755, AR-2504756","description_format":"text","description_chars":3600,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-21T20:52:40Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.585,"p_room":0.9,"age_days":10,"expected_fill_days":22,"reasons":["conf:52","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/onepoint-technicienne-support-informatique","json_url":"https://alion.io/job/onepoint-technicienne-support-informatique.json","meta":{"generated_at":"2026-10-24T16:59:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24600,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":45504},"rest":"https://alion.io/mcp/rest/get_company?id=45504"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonepoint-technicienne-support-informatique"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonepoint-technicienne-support-informatique"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonepoint-technicienne-support-informatique"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onepoint-technicienne-support-informatique\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonepoint-technicienne-support-informatique"}]}