{"id":127100,"url":"https://alion.io/job/onerail-technical-support-engineer-l2-onerail","title":"Technical Support Engineer (L2) - OneRail","company":{"id":1866,"name":"OneRail","domain":"onerail.com","url":"https://alion.io/company/onerail-poland-sp-z-o-o","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":12000,"max":16000,"currency":"PLN","period":"month","gross":null,"usd_annual":50580},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"TypeScript","optional":false}],"status":"closed","first_seen_at":"2026-08-27T02:27:48Z","employer_posted_date":"2026-09-20","last_verified_at":"2026-10-28T03:27:44Z","board_verified":false,"closed_at":"2026-10-28T03:27:44Z","days_open":62,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":62},"description":"Department: Customer Success\nReports to: Lead Technical Support Analyst\nLocation: Hybrid, 3-4 days / week in the office.\nOverview\nWe’re looking for a Technical Support Engineer to serve as a front-line technical partner for our customers. In this role, you’ll handle incoming technical issues, perform triage and deep investigation, debug problems across APIs, databases, integrations, and application behavior, and work closely with Engineering when escalation is required.\nThis is a hands-on role for someone who has already worked in technical or product support and enjoys digging into how systems work, not just passing tickets along. You’ll own issues end-to-end, communicate clearly with customers and internal teams, and over time have opportunities to contribute small fixes under engineering practices.\nResponsibilities\nServe as a primary technical support contact for customer-reported issues.\nTriage incoming issues to assess severity, impact, and scope.\nInvestigate problems using logs, monitoring tools, API requests, and SQL queries.\nReproduce issues when possible and clearly document steps, conditions, and outcomes.\nUse AI-assisted development tools to quickly understand unfamiliar code paths, APIs, and system behavior during investigations, to quickly understand expected behavior.\nLeverage AI tools to help analyze logs, error traces, and reproduction steps to accelerate root cause identification.\nContribute to bug fixes, config updates, and other safe improvements, using AI tooling to assist with coding, validating, and reviewing changes before submitting for review.\nEscalate issues to Engineering with high-quality context: repro steps, evidence, suspected cause, and suggested next actions.\nCommunicate technical findings clearly to internal stakeholders and, when appropriate, directly to customers.\nMaintain and improve support documentation, KB articles, runbooks, and SOPs.\nIdentify recurring issues and trends; suggest improvements to tooling, logging, alerts, or documentation.\nQualifications 2-4 years of experience in technical support, product support, software development, or a customer-facing technical role.\nStrong troubleshooting skills and comfort working through ambiguous problems independently.\nComfort using modern AI-assisted tools (e.g., for code understanding, debugging, or documentation) to improve investigation speed and accuracy.\nAbility to read and understand code (JavaScript / TypeScript preferred; other languages welcome).\nHands-on experience debugging REST APIs (requests, responses, auth, payloads, status codes).\nWorking knowledge of SQL for investigation and validation.\nExperience owning support tickets from intake through resolution.\nClear written and verbal communication, including explaining technical issues to non-technical audiences.\nComfortable collaborating with Engineering and Product teams during escalations.\nAdvanced proficiency in English & Polish, both written and spoken (B2+).\nPreferred Qualifications\nPreferred experience or industry background\nPreferred Certifications\nPreferred tools, systems, or methodologies\nAdditional language, leadership, or domain-specific skills\nWork Location\nHybrid, Kraków, Poland\nOffice location: Kraków, Poland\nWork Style: hybrid, shift work (3-4 days from the office / week)\nSalary levels: 12 000 - 16 000 PLN/ month\nAbout OneRail\nOneRail is a leading omnichannel fulfillment solution pairing best-in-class software with logistics as a service to provide dependability and speed to help businesses meet their delivery promise. With a real-time connected network of 12 million drivers, OneRail matches the right vehicle for the right delivery so brands lower expenses and increase capacity to rapidly scale their businesses. This people-plus-platform approach features a 24/7 USA-based exceptions team who maintain a 98% on-time delivery rate. By optimizing fulfillment processes, reducing costs and improving order accuracy with store-shelf-to-doorstep visibility, OneRail is committed to empowering clients and improving the customer experience.\nOneRail was named to the Deloitte Technology Fast 500™ two years in a row, was ranked 19th in the 2025 FreightTech 25, named for the fifth year in a row to the FreightTech 100, was honored as one of Inc. magazine’s Best Workplaces 2023, was listed on Forbes’ lists of America’s Best Startup Employers for the last three years, was named to the Inc. 5000 two years in a row and was selected as the Last Mile Company of the Year for the 2024 SupplyTech Breakthrough Awards. To learn more about OneRail, visit OneRail.com.","description_format":"text","description_chars":4584,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false},{"language":"Polish","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Logistics","Supply Chain AI"],"lifecycle":[{"event":"open","at":"2026-08-27T02:27:48Z"},{"event":"close","at":"2026-10-28T03:27:44Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":50580,"is_top_pay":false},"html_url":"https://alion.io/job/onerail-technical-support-engineer-l2-onerail","json_url":"https://alion.io/job/onerail-technical-support-engineer-l2-onerail.json","meta":{"generated_at":"2026-10-28T05:41:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7432,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1866},"rest":"https://alion.io/mcp/rest/get_company?id=1866"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonerail-technical-support-engineer-l2-onerail"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonerail-technical-support-engineer-l2-onerail"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonerail-technical-support-engineer-l2-onerail"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onerail-technical-support-engineer-l2-onerail\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonerail-technical-support-engineer-l2-onerail"}]}