{"id":674525,"url":"https://alion.io/job/onesteptech-technical-alignment-manager","title":"Technical Alignment Manager","company":{"id":690188,"name":"One Step Secure IT","domain":"onesteptech.com","url":"https://alion.io/company/onesteptech","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":158000,"period":"year","method":"role_country_seniority_unknown","sample_n":13135},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Model Context Protocol","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2025-11-17T18:04:34Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-11-04T18:26:52Z","board_verified":true,"closed_at":null,"days_open":352,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":351},"description":"One Step Secure I/T is an MSP providing the latest in managed services and cybersecurity.\nWe’re a stable, privately-owned company where people enjoy what they do - and who they do it with. Our team sticks around, with an average tenure just shy of 10 years. That kind of loyalty doesn’t happen by accident.\nWe are rooted in a strong culture and shared core values. We care about our team, our customers, and each other. If you’re someone who has a passion for advancing business and improving lives through technology, values trust, integrity, and a place where your contributions matter, you’ll feel right at home here.\nThe Technical Alignment Manager (TAM) - is responsible\nfor understanding the client’s environment, what they do, how they use\ntheir technology to enable their business, and, from a technical\nperspective, maintaining that relationship with them. Establishing a\ntechnical relationship with the clients allows the TAM to communicate\nfrom a hands-on level. They dig deep into a client’s operations to\nfigure out how they work and apply technology solutions that help them\nwork better, smarter, faster, and more efficiently while also helping\nreduce costs. A person in this position will continually analyze a\nclient’s technology against the applicable company Standard(s), and/or\ncompliance requirements, uncovering technical gaps and risks.\nBecause they have an in-depth knowledge of their assigned client’s IT\nenvironment, the TAM can recommend enhancements to their systems that\nwill uphold best practices regarding cybersecurity, overall system\nperformance, user experience, and more. The TAM’s combined knowledge of\nthe industry and client infrastructure makes it possible for them to\nidentify and proactively address technical risks and issues before they\nbecome bigger problems. A TAM is the technical lead for proactive\nservice, maintenance, and planning- driving down the need for, cost, and\ntime sink inherent in reactive support.\nA successful person in this position will be highly technical, a\nnatural troubleshooter, client-focused, and have a proactive mindset.\nThey must be a detail-oriented self-starter who takes ownership for\ntheir responsibilities, meets deadlines, and communicates effectively\nwith teammates, clients, and vendors.\nA person in this position should thrive on solving problems and\nproviding big company technology solutions for small businesses. They\nunderstand the balance between analysis and fixing and how checklists\nand standards can produce predictable results. They are driven by\nproactively preventing problems and implementing best practices that\nwill influence client business success.\nSkills, Knowledge, Abilities:\nUnderstanding of the importance of best practices Standards and aligning client’s technology to them\nStrongattention to detail and accuracy, ensuring client’s achieve alignment\nto the Standard(s), and applicable compliance requirements\n\nExcellent documentation, math, and organization skills\nDemonstrated ability to be proactive and take the initiative to get things done\nEffective time management skills and the ability to multitask\nStrong troubleshooting skills\nStrong problem-solving skills and self-learning to analyze problems and create a solution\nMust be able to work and communicate with clients at all levels of an organization to identify and resolve problems\nStrong customer service skills\nBasic business understanding related to technology and an ability to translate IT language to business stakeholders\nWilling to focus on continued education in the form of various certifications\nMaintains a constant mindset of “How can I help you? How can we figure this out together? Where do we go from here?”\nAbility to work both independently and under a supervisor\nAbility to work as part of a team, and always willing to help our clients and staff\nMaintain relevant knowledge of hardware and software trends\nAvailability for some after-hours work and on-call rotation\nDependability, including an excellent attendance record\nStrict adherence to client confidentiality and protecting confidential information\nHigh degree of punctuality\nAbility to work as part of a team\nAbility to take, interpret, and follow instructions\nAwareness of and ability to work by Company Policies and Procedures\nExperience:\n7+ years in a technology support environmentsupporting infrastructure technology and performing project design and\ndelivery.\n\nPrior Managed Services Provider experience is strongly preferred\nSound understanding of computer systems (hardware/software), networks, etc.\nPreferred systems experience:ConnectWise, LabTech\nMicrosoft Intune\nMicrosoft Copilot\nAzure and AWS\nWindows Desktop and Server Operation Systems\nMac OS\nMS Office (Word, Excel, PowerPoint, etc.)\nExchange, SQL, SharePoint\nActive Directory, Group Policies, Office 365\nDNS, VPN, WAN, and LAN connectivity\nSwitches and Routers\nFirewalls and Security\n\nPreferred experience with enterprise backup solutions and business continuity solutions\nExperience in analysis, implementation, and evaluation of IT systems and specifications\nHistory of longevity in current and past positions\nClean driving record and reliable vehicle\nTraining/Education:\nBachelor’s degree in computer science, engineering, or other applicable IT discipline is preferred.\nProfessional IT Certifications, such as the followingMS MCP, MCSA, MCSE\nCompTIA A+, Net+\nCitrix CCEA or CCIA\nSonicWALL CSSA\nCisco CCNA\nVMWare VCP\n\nWork Environment and Travel:\nTechnical Alignment Managers typically work at client sites, requiring regular travel.\nThe job can involve working irregular hours or on-call shifts depending on the needs of the business.\nThe role may involve lifting and setting up heavy equipment, as well as working in varied environments (e.g., office spaces, data centers, or warehouses).\n Equal Opportunity Employer:\nOne Step is an Equal Opportunity Employer. The Company provides equal employment opportunities to all employees and applicants for employment and\nprohibits discrimination and harassment of any type without regard to\nrace, color, religion, age, sex, national origin, disability status,\npolitical affiliation, marital status, genetics, protected veteran\nstatus, sexual orientation, gender identity or other non-merit factor.","description_format":"text","description_chars":6256,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-10T22:47:04Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.178,"p_room":0.28,"age_days":351,"expected_fill_days":30,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/onesteptech-technical-alignment-manager","json_url":"https://alion.io/job/onesteptech-technical-alignment-manager.json","meta":{"generated_at":"2026-11-04T21:01:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32545,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690188},"rest":"https://alion.io/mcp/rest/get_company?id=690188"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonesteptech-technical-alignment-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonesteptech-technical-alignment-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonesteptech-technical-alignment-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onesteptech-technical-alignment-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonesteptech-technical-alignment-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":674525}},{"tool":"search_jobs","arguments":{"company":"onesteptech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":674525},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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