{"id":1720400,"url":"https://alion.io/job/onetouch-direct-chat-customer-support-representative-att-2","title":"Chat Customer Support Representative - AT&T","company":{"id":8225,"name":"OneTouch Direct","domain":"onetouchdirect.com","url":"https://alion.io/company/onetouch-direct","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T20:21:02Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-14T23:02:31Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Welcome to OneTouch Direct - where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service.\nWe are currently looking for a Chat Customer Support Representative to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner.\nGREAT Earning Opportunitie s: Competitive hourly pay PLUS monthly bonus opportunities!\nYour Role Will Include:\nResponding to customer inquiries via chat with a friendly and professional demeanor.\nResolving issues and providing information about AT&T products and services.\nHandling customer complaints and questions effectively, ensuring satisfaction.\nMaintaining a positive attitude while managing multiple chat interactions simultaneously.\nDocumenting conversations and ensuring follow-up where necessary.\nRequirements\n Excellent written communication skills with a friendly and clear tone.\n Previous experience in a customer service role, particularly in chat support, is a plus.\n Strong problem-solving skills and the ability to think on your feet.\n Ability to handle high volumes of chat interactions efficiently.\n Familiarity with AT&T products and services is advantageous.\n Proficiency with computers and chat support software.\n Strong attention to detail and organizational skills.\n Benefits\n Monthly COMISSION - To qualify for the monthly commission, YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER. \n Full-Time Hours: 40 hours per week schedule, with overtime opportunities!\n GREAT Earning Opportunitie s: Competitive hourly pay PLUS monthly bonus opportunities!\n Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!\n Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!\n Benefits: Health Care Plan (Medical, Dental & Vision)\n Growth: Opportunity for professional advancement as we grow!\n Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups","description_format":"text","description_chars":2190,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-02T20:21:02Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.757,"p_room":0.9,"age_days":11,"expected_fill_days":22,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/onetouch-direct-chat-customer-support-representative-att-2","json_url":"https://alion.io/job/onetouch-direct-chat-customer-support-representative-att-2.json","meta":{"generated_at":"2026-10-15T01:57:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2787,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8225},"rest":"https://alion.io/mcp/rest/get_company?id=8225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonetouch-direct-chat-customer-support-representative-att-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonetouch-direct-chat-customer-support-representative-att-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonetouch-direct-chat-customer-support-representative-att-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onetouch-direct-chat-customer-support-representative-att-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonetouch-direct-chat-customer-support-representative-att-2"}]}