{"id":2568110,"url":"https://alion.io/job/onevision-customer-service-representative","title":"Customer Service Representative","company":{"id":3789948,"name":"OneVision","domain":"onevisionresources.com","url":"https://alion.io/company/onevision-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montevideo, Uruguay"],"countries":["UY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T21:59:20Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T13:06:16Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Role Mission\nThe Client Concierge exists to ensure every person who calls feels immediately known, valued, and confident they are in the right place. This role sets the emotional tone for the entire support experience, guiding homeowners through their next steps-whether that is problem resolution, education, or membership enrollment. Success is defined by the First Minute Experience: within 60 seconds, the caller should feel certain they will be looked after.\nWhat You’ll Do (The Moments That Matter)\nAs the first point of contact for homeowners seeking tech support, you will act as a critical hub of communication for our internal team. Your daily responsibilities include:\nEstablishing \"The First-Minute Experience\": Acknowledging both the technical problem and the stress it causes, signaling ownership early by letting the client know, “We’ll figure this out together\".\n\nManaging Incoming Requests: Answering, screening, and forwarding support requests via telephone, ensuring clients are directed to the right Technology Specialist.\n\nNavigating Critical Moments: Handling high-leverage situations, such as a frustrated homeowner who can't stream their favorite show or a new client who hasn't yet built trust with us.\n\nConversational Guidance: Using active listening to walk non-member clients through their support options and enrolling them in the appropriate membership package without using high-pressure sales tactics.\n\nSystem Upkeep: Maintaining our web-based ticketing system to ensure all support events and client data are accurately documented.\n\nRequirements\nWho You Are (Success Traits)\nWe are looking for someone who values human connection over scripts.\nThe Non-Negotiables:\nFirst-Minute Experience and Reassurance: You sound genuinely glad the customer called and are comfortable with silence and listening.\n\nEmotional Attunement: You can quickly detect confusion or stress in a caller's voice and adjust your tone dynamically to meet them where they are.\n\nConfidence Creation: You make the customer feel \"I’ve got you\" by framing next steps as care rather than just a process.\n\nUnwavering Work Ethic: You have an impeccable attention to detail and a self-starter mentality.\n\nNice-to-Haves:\nPrior experience in hospitality, retail, or care-based roles, even if that means you don’t have prior phone experience.\n\nFamiliarity with CRM or ticketing software.\n\nA genuine passion for consumer technology and a desire to learn about a unique, growing field.\n\nWhat We Actively Avoid:\nWe generally avoid candidates with long tenures (4+ years) in high-volume, scripted call centers. In fact, prior call center experience is not required.\n\nWe are not looking for an overly \"corporate\" or \"polished\" phone presence; we prefer natural, authentic language.\n\nWe care more about how you listen than how fast you talk; if you like scripts or rigid metrics, this will be uncomfortable.\n\nWe want the opposite of transactional experiences; we actually encourage you to spend the first minute doing nothing but listening.\n\nThe Details\nLocation: Remote; we value a supportive work-from-home environment.\n\nSchedule: Full-time (40 hours/week). Shifts vary and include weekdays and weekends between the hours of 7:00 AM - 10:00 PM EST.\n\nCompensation: Geography-based, competitive\n\nReporting To: Our Partner Support Manager.\n\nEquipment: A MacBook laptop will be provided (headset and separate monitor are required)\n\nTraining: Comprehensive position training\n\nCulture: A team of aces willing to do anything for each other; our company culture is unmatched!\n\nWhy Join Us?\nWe are on a mission to transform the home technology experience. We partner with a nationwide network of installers to provide world-class support to homeowners when their technology fails. You’ll be joining a \"team of aces\" who are transparent, honest, and willing to do anything for one another.\nAre you ready to be the voice that turns a client's frustrating day around? Apply today!","description_format":"text","description_chars":3956,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook"],"hiring_locations":[{"name":"Uruguay","iso":"UY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T22:23:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":63,"reasons":["conf:1","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/onevision-customer-service-representative","json_url":"https://alion.io/job/onevision-customer-service-representative.json","meta":{"generated_at":"2026-10-16T17:10:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1830,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3789948},"rest":"https://alion.io/mcp/rest/get_company?id=3789948"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonevision-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonevision-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonevision-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onevision-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonevision-customer-service-representative"}]}