{"id":3375494,"url":"https://alion.io/job/onfon-microfinance-call-center-agent","title":"Call Center Agent","company":{"id":4476429,"name":"Onfon Microfinance","domain":"onfonmicrofinance.co.tz","url":"https://alion.io/company/onfon-microfinance","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tanzania"],"countries":["TZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T02:23:27Z","employer_posted_date":null,"last_verified_at":"2026-10-28T02:23:27Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Job Vacancies: Call Center Agent at Onfon Microfinance\n\nOnfon Microfinance is seeking qualified and customer-focused individuals to fill four (4) Call Center Agent positions. The successful candidates will be responsible for handling customer inquiries, providing support, resolving issues, and ensuring a high standard of customer satisfaction.\n\nAbout Onfon Microfinance\n\nOnfon Microfinance is committed to providing accessible financial services. We are looking for dedicated individuals to join our team and enhance our customer service operations.\n\nJob Details\n\n Organization: Onfon Microfinance\n\n Job Title: Call Center Agent\n\n Number of Positions: Four (4)\n\n Job Location: Not specified\n\n Application Deadline: 10 November 2026\n\n Official Website: www.onfonmicrofinance.co.tz\n\nKey Responsibilities\n\n Handling Inbound and Outbound Calls: Manage customer inquiries, resolve issues, and provide information about products and services.\n\n Customer Support: Assist customers with their concerns, troubleshoot problems, and ensure customer satisfaction.\n\n Data Entry and Documentation: Record accurate information in databases and maintain detailed records of customer interactions.\n\n Follow-Up: Follow up on customer inquiries that are not immediately resolved and ensure timely resolution.\n\n Adherence to Procedures: Follow company scripts and protocols to ensure consistent service delivery.\n\nQualifications and Requirements\n\n Bachelor’s Degree in a related field.\n\n Experience working in a call center or customer support role.\n\n Strong active-listening and verbal communication skills.\n\n Proficiency in problem-solving.\n\n Ability to multitask and manage time effectively.\n\n Fluency in both English and Kiswahili, spoken and written.\n\nHow to Apply\n\nInterested and qualified candidates should submit their CVs via email to the address provided below. Applicants are encouraged to submit their applications before the deadline.\n\n Application Email: \n\n Application Deadline: 10 November 2026\n\nFor more information about Onfon Microfinance, please visit our official website: www.onfonmicrofinance.co.tz","description_format":"text","description_chars":2129,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Loans & Pawnshops","Microfinance"],"lifecycle":[{"event":"open","at":"2026-10-28T02:37:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["seen:1","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/onfon-microfinance-call-center-agent","json_url":"https://alion.io/job/onfon-microfinance-call-center-agent.json","meta":{"generated_at":"2026-10-29T08:12:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12558,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4476429},"rest":"https://alion.io/mcp/rest/get_company?id=4476429"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonfon-microfinance-call-center-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonfon-microfinance-call-center-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonfon-microfinance-call-center-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onfon-microfinance-call-center-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonfon-microfinance-call-center-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3375494}},{"tool":"search_jobs","arguments":{"company":"onfonmicrofinance.co.tz","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3375494},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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