{"id":2337144,"url":"https://alion.io/job/oni-field-applications-scientist-customer-support","title":"Field Applications Scientist - Customer Support","company":{"id":3782955,"name":"ONI","domain":"oni.bio","url":"https://alion.io/company/oni-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Science & Research","role_family":"Science & Research","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":91000,"period":"year","method":"role_country_seniority_unknown","sample_n":115},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T09:55:46Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-15T01:39:28Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Join ONI and Explore the Boundaries of Scientific Discovery!\nAt ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualise, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge.\nEnsure installed ONI customers achieve scientific success, adopt relevant workflows, and receive the applications support needed to maximise the value of their systems.\nResponsibilities\nProvide post-install applications training and ongoing scientific support.\nTroubleshoot workflow, sample, acquisition, and application issues in partnership with Service and Product teams.\nDrive customer adoption, utilization, and successful use of relevant ONI workflows.\nConduct advanced workflow training and support customer onboarding.\nIdentify customers at risk and coordinate corrective actions with Customer Success & Service leadership.\nContribute to renewals by demonstrating scientific and operational value.\nIdentify legitimate expansion opportunities and hand them to the appropriate Sales resource.\nDevelop reusable training, knowledge-base, and support materials.\nCapture customer feedback and communicate recurring needs to Product and Commercial teams.\nCandidate profile\nAdvanced scientific degree Phd or equivalent experience.\nStrong microscopy, imaging, or relevant applications background.\nDemonstrated customer-support, training, and scientific communication skills.\nAbility to translate complex science into practical, repeatable workflows.\nStrong collaboration skills across Service, Sales, Product, and Applications.\nTravel Expectation for installations - 25% across UK and Europe","description_format":"text","description_chars":1839,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Laboratory Equipment"],"lifecycle":[{"event":"open","at":"2026-10-12T10:10:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":69,"reasons":["conf:4","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/oni-field-applications-scientist-customer-support","json_url":"https://alion.io/job/oni-field-applications-scientist-customer-support.json","meta":{"generated_at":"2026-10-15T02:23:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3440,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3782955},"rest":"https://alion.io/mcp/rest/get_company?id=3782955"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Foni-field-applications-scientist-customer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Foni-field-applications-scientist-customer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Foni-field-applications-scientist-customer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/oni-field-applications-scientist-customer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Foni-field-applications-scientist-customer-support"}]}