Implementation Manager

Position Summary

We are seeking a dedicated and motivated individual for the role of Implementation Manager. The ideal candidate will contribute to our team's success by applying their skills, knowledge, and enthusiasm in a collaborative environment.

Key Responsibilities

• Perform end-to-end software implementation projects from initial discovery to post-go-live support.
• Manage project timelines, deliverables, and resources to ensure successful delivery.
• Act as the point of contact for clients during the implementation process.
• Support and collaborate with cross-functional teams including Sales, Product, Engineering, and Support to align on project goals and requirements.
• Maintain detailed project plans, status reports, and risk assessments.
• Facilitate client onboarding, including system configuration, data migration, and training.
• Proactively identify and resolve project risks and issues.
• Ensure alignment between client expectations and deliverables.
• Support the transition from implementation to customer success/account management teams.
• Understand client needs and configure settings of our solutions that will materially benefit the client’s legal operations.
• Communicate effectively with other teams.
• Collaborate with team members to achieve department and company goals.
• Maintain high standards of professionalism and quality.
• Support cross-functional initiatives as required.

Qualifications and Skills

• Relevant education and minimum 3 years of work experience in a related field
• Familiarity with CLM (Contract Lifecycle Management) systems or similar (legal) tech platforms
• Strong communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences
• Ability to work independently and in a team environment
• Fluency in English with excellent oral and written communication skills (C1-2)
• Excellent analytical skills and logical thinking, with attention to detail
• Ability to manage multiple tasks, coordinate with international clients, and adapt to evolving client requirements
• Analytical mindset and problem-solving abilities
• The ability to troubleshoot technical or process issues as they arise
• Experience working with automated workflow and process mapping tools
• Comfortable with Excel, Jira, Confluence, AI and Project Management tools
• Advanced proficiency in MS Word with a strong grasp of document formatting techniques