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You will work closely with customers and internal teams to ensure a seamless experience while helping customers maximize the value of Onit’s solutions.\nKey Responsibilities:\nDrive customer success across a portfolio of customers, supporting adoption, engagement, retention, and growth\nLead customer engagement through a mix of direct interactions and scalable programs (e.g., webinars and office hours)\nMonitor customer health and usage trends to identify risk and opportunity, and take proactive action to drive engagement\nBuild strong relationships with key stakeholders (e.g., Legal Ops, Finance, IT) and serve as a trusted advisor\nDevelop product expertise and guide customers to maximize the impact of Onit’s solutions\nPartner effectively within a team environment to ensure consistent, high-quality customer experiences\nNavigate and resolve challenges by coordinating across customer and internal teams\nCollaborate cross-functionally with Implementation, Support, Marketing, Product, and Account Management to deliver a seamless customer experience\nRequired Skills:\nRequired Qualifications\nBachelor’s degree or equivalent professional experience \n2+ years of experience in Customer Success, Account Management, or Implementation\nExperience in a SaaS or technology environment\nExperience managing multiple customers or priorities simultaneously\nStrong communication and cross-functional collaboration skills\nExperience working with customer stakeholders (e.g., Legal Ops, Legal, Finance, and IT)\nComfortable working in a fast-paced, evolving environment\nPreferred Qualifications\nStrong understanding of SaaS metrics and how they relate to customer outcomes\nExperience building or improving customer success programs or scalable engagement initiatives \nExperience using customer data or health metrics to drive decisions and identify risk \nBackground in legal technology or workflow automation 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