{"id":2662837,"url":"https://alion.io/job/onitygroup-portfolio-manager-commercial-servicing","title":"Portfolio Manager, Commercial Servicing","company":{"id":2802084,"name":"Onitygroup","domain":"onitygroup.com","url":"https://alion.io/company/onitygroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["West Palm Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":72500,"currency":"USD","period":"year","gross":null,"usd_annual":72500},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-21T16:59:57Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-11-03T18:22:38Z","board_verified":false,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"The Portfolio Manager, Commercial Servicing will provide oversight for the performance of an assigned portfolio of commercial real estate loans. This is an individual contributor role that reports to a Supervisor/Manager and will work hand-in-hand with a team of Portfolio Analysts / Associates and various internal business units. The Portfolio Manager will serve as the elevated point of contact for the borrower and the assigned investor(s), provide oversight of an assigned portfolio, facilitate borrower requests, and manage delinquency resolution. This position requires the ability to perform customer relationship functions, respond to investor requests, review loan documents, compliance, quality control, and resolve a wide spectrum of borrower related inquiries related to commercial loan servicing. This is a customer-facing position, and all interactions must be handled with a high degree of professionalism, courteous customer service, and promptness. Agents in this role are required to adhere to investor servicing guidelines, internal policies and procedures.\nJob Functions and Responsibilities \n Customer Service:Maintain frequent contact with borrowers and/or third-party representatives as the elevated point of contact regarding the status of the account; respond to assigned investor(s) requests; obtain payment arrangements as needed.\nMaintain professionalism during all interactions.\nPerform daily customer service activities including but not limited to: contacting customers who are delinquent with their loan payments and assist with repayment options, complete financial interviews with customers, and document the reason for payment delinquency, inquire about FEMA declared disaster impact, etc.\n\nPortfolio Oversight and Servicing:Review daily reports to identify workflow priority.\nEffectively navigate and use the team’s user resource manual to locate information independently and assist with customer questions.\nSupport Portfolio Analyst to monitor all delinquent commercial loans and pursue a course of action to resolve and decrease delinquencies and maintain current roll-rates.\nPerformresearch to determine guidelines and requirements related to investor, borrower requests and/or loan issues and bring to swift resolution\nClear surveillance related activities to include Tax, Insurance, Escrow Analysis, Suspense, and Task management, etc.\nAnalyze property operating statements and rent rolls as part of Watchlist monitoring and collateral review.\nAssist to resolve significant property issues and seek borrower rectification of the same.\nAdminister individual portfolio Watchlist reporting to proactively identify property and borrower’s issues.\nObtain working knowledge of the servicing agreements directing investor requirements for various borrower’s requests\nCoordinate with internal departments for management of assets.\nOther duties as assigned.\n\nComplete Borrower Requests:Document all borrower requests in the Company’s system of record\nAssemble the required documentation to prepare a thorough analysis and management resolution write-up to support a recommendation of borrower special requests \nGeneral familiarity with the following requests, documentation requirements, and processes:\nAssumption\nInsurance Loss Processing\nLender Placed Insurance\nLoan Maturity Extension\nLoan Modification\nPartial Release of Collateral\n\nOther Responsibilities and Requirements:Ability to handle large volumes of data effectively.\nAdapt quickly to various requests from multiple sources.\nPrioritize multiple, simultaneous incoming requests.\nGenerate reports for investors as required.\nCoordinate with internal departments for servicing functions as required.\nReview and update internal policies and procedures as required.\nAssist with audits as requested.\nOther duties as assigned.\n\nQualifications\nDemonstrates positive attitude, adds to a positive team morale, and is eager to take on and learn new things\nFour year degree from an accredited University preferred or equivalent work experience\nMinimum of 2 years of loan servicing experience required \nHigh attention to detail \nKnowledgeable in Word, Excel, Outlook, CoPilot, and other information processing programs \nBilingual (English and Spanish) is considered a plus \nSelf-motivated and works independently \nCustomer service oriented\nTeam player\nFlexible\nAbility to perform complex calculations using calculators and systems is required \nAbility to reason and exercise sound judgment \nAbility to handle sensitive and confidential information appropriately \nOutstanding communications skills (including verbal, written and listening skills), with an emphasis on strong customer service, professional relationship building skills, conflict resolution, and having difficult conversations\nTraining / Licensing Requirements: \nMust pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.\nThe salary range for this position is expected to be $60,000 to $72,500 per year, depending on geographic location, experience, and other qualifications of the successful candidate. This position is also eligible for quarterly bonus based on performance and subject to the terms of the Company’s applicable plans.","description_format":"text","description_chars":5380,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T01:24:44Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":117500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.629,"p_room":0.28,"age_days":44,"expected_fill_days":22,"reasons":["conf:35","win:tail","crowd:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":72500,"is_top_pay":false},"html_url":"https://alion.io/job/onitygroup-portfolio-manager-commercial-servicing","json_url":"https://alion.io/job/onitygroup-portfolio-manager-commercial-servicing.json","meta":{"generated_at":"2026-11-06T02:38:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4532,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2802084},"rest":"https://alion.io/mcp/rest/get_company?id=2802084"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonitygroup-portfolio-manager-commercial-servicing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonitygroup-portfolio-manager-commercial-servicing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonitygroup-portfolio-manager-commercial-servicing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onitygroup-portfolio-manager-commercial-servicing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonitygroup-portfolio-manager-commercial-servicing"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2662837}},{"tool":"search_jobs","arguments":{"company":"onitygroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2662837},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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