{"id":852370,"url":"https://alion.io/job/online-education-services-student-coach","title":"Student Coach","company":{"id":449949,"name":"Online Education Services","domain":"oes.com","url":"https://alion.io/company/online-education-services","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":67000,"period":"year","method":"role_country_seniority_unknown","sample_n":352},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-23T00:00:00Z","employer_posted_date":"2026-07-23","last_verified_at":"2026-10-26T09:11:07Z","board_verified":true,"closed_at":null,"days_open":95,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":95},"description":"Online Education Services (OES) is a purpose-driven organisation dedicated to transforming the lives of learners by expanding access to high-quality online education. We work in close partnership with universities and leading education providers across Australia and the United Kingdom, supporting the development of innovative, student-centred online programmes that make a genuine difference.\nAs a proud member of the SEEK Group, we benefit from the expertise and global reach of a world-renowned digital leader - while maintaining the collaborative, people-first culture that makes OES a great place to work. Our vision is bold: to become the world’s most impactful enabler of education. We’re well on our way, and we’d love you to be part of that journey.\nThe Role\nThis is an opportunity to make a meaningful difference to students at the moments when the right support can have the greatest impact.\nAs a Student Coach, you will help students feel confident, connected and capable throughout their learning journey - from accepting their offer and enrolling, through to progressing in their studies, completing their programme and preparing for what comes next. Through proactive outreach, thoughtful coaching conversations and practical guidance, you will help students overcome barriers, stay focused on their goals and get the most from their education.\nThis is much more than a reactive support role. You will have the opportunity to build trusted relationships with students through one-to-one coaching, virtual meetings, webinars and small-group workshops. Whether a student needs encouragement to take the next step in their enrolment, support to prepare for an assessment, help rebuilding confidence after an interruption to study, or clarity about their future career direction, you will be there to help them move forward.\nYou will play an important part in shaping the student experience across the full lifecycle. Your insight will help identify where students may be disengaging or facing challenges, allowing OES and its university partners to provide the right support at the right time. You will also work closely with Student Success, Academic Quality, Funding and partner university teams to make sure students receive joined-up, practical and compassionate support.\nFor the right person, this role offers genuine variety, purpose and development. You will strengthen your coaching expertise, gain experience across student engagement, retention, academic confidence and employability, and see the direct results of the support you provide. The work you do will help students remain engaged, achieve their goals and access the life-changing opportunities that education can bring.\nYou will report to the Academic Quality Manager and will be trusted to manage your own outreach caseload, follow through on actions and make a measurable difference to student outcomes.\nIf you are an empathetic, proactive and organised person who enjoys helping others build confidence and succeed, this could be an exceptionally rewarding role.\nWhat Success Looks Like\nWithin your first year, you will have built trusted and positive relationships with students across your caseload. Students will feel better informed, more confident and more connected to their studies because of the support you have provided.\nYou will make a measurable contribution to improved enrolment completion, student engagement, assessment submission, retention and progression outcomes. Students who may otherwise have disengaged will be identified early and supported with practical, tailored interventions that help them return to study and move forward.\nOver time, you will become a valued source of insight into the student experience. Your feedback will help OES and its university partners understand what students need, where barriers arise and how support can be improved. You will also work closely with colleagues across Student Support, Academic Quality and Careers teams to ensure students receive the right help at the right time.\nRequirements\nEssential Skills and Experience\nWe are looking for someone with experience in student support, coaching, mentoring or engagement roles. Experience in higher education would be an advantage, but we are equally interested in people with the right coaching mindset and a genuine commitment to student success.\nYou will be confident communicating with people from a wide range of backgrounds and able to build rapport through phone-based, virtual and written interactions.\nYou will also bring:\nExperience in student support, coaching, mentoring or engagement roles\nStrong interpersonal, motivational and coaching skills\nConfidence delivering one-to-one phone-based and virtual coaching sessions\nThe ability to build rapport, inspire confidence and help students identify practical next steps\nAn empathetic, proactive and resilient approach to supporting students through challenges\nStrong organisational skills, with the ability to manage a caseload and complete follow-up actions reliably\nThe ability to recognise when a student may need more specialist academic, welfare, funding or careers support, and to escalate or signpost appropriately\nAn understanding of employability, career progression or student development principles, which would be desirable\nExperience using CRM systems; Salesforce experience would be an advantage\nA highly motivated, student-centred approach and a commitment to delivering excellent support\nKey Responsibilities\nProactive Student Engagement\nDeliver planned, proactive outreach to students at key points across their learning journey, including offer acceptance, enrolment, pre-commencement, early study, assessment periods, re-enrolment, progression and graduation\nContact students by phone, SMS, email and virtual meetings to provide personalised coaching and support\nIdentify and engage students showing early signs of disengagement or non-participation\nManage your own outreach caseload and ensure all agreed follow-up actions are completed\nRecord student engagement activity accurately and promptly in Salesforce\nEnrolment Support and Conversion Coaching\nProvide proactive coaching to students who have accepted an offer but have not yet completed enrolment\nHelp students understand enrolment requirements and work through barriers that may be preventing them from progressing\nWork closely with Student Success Advisors to identify and support students at risk of non-enrolment\nContribute to enrolment conversion and onboarding engagement targets\nAssessment Readiness and Academic Confidence\nProvide targeted support ahead of key assessment periods, including reminders, milestone check-ins, study planning and time-management coaching\nDeliver one-to-one coaching for students at risk of non-submission or disengagement\nHelp students build academic confidence, resilience and effective online study habits\nDeliver webinars and workshops on topics such as online study skills, assessment preparation, academic integrity and returning to study after interruption\nEscalate academic or welfare concerns to the appropriate teams where required\nRetention and Progression Support\nMonitor engagement indicators and intervene proactively when students may be at risk of withdrawal or failure\nCreate structured, practical intervention plans to support at-risk students\nHelp students returning from a Leave of Absence to re-engage successfully with their studies\nWork collaboratively with Academic Quality, Student Support and Funding teams to coordinate holistic support\nContribute to retention and progression campaigns designed to improve student outcomes\nCareers Awareness and Student Development\nHelp students connect their studies to longer-term career aspirations and professional goals\nProvide coaching conversations that support goal setting, confidence building, career planning and personal development\nPromote relevant university careers services, employability resources and professional development opportunities\nSupport final-stage students as they prepare for graduation and their next steps\nSignpost students to relevant internal or external careers support services where appropriate\nPerformance and Continuous Improvement\nWork towards agreed KPIs, including retention and progression targets, assessment submission rates, enrolment conversion, student engagement, satisfaction and career-readiness indicators\nMonitor the effectiveness of your interventions and demonstrate measurable impact across your caseload\nContribute to reporting on coaching activity, student feedback and outcomes\nShare student insight with colleagues to support continuous improvement in the student experience\nBenefits\nGlobal organisation focused on growth, with lots of opportunities for our employees\nEngaging and vibrant organisational culture\n35-hour working week within a flexible working environment\nOES values-driven recruitment principles\nCareer-life fit, with a strong health and wellbeing focus\n25 days of annual leave plus bank holidays\nPurchased leave scheme\nA strategy built on respect, honesty and diversity\nContinuous improvement through challenging and meaningful work\nStudy assistance and leave for eligible employees\nA high-growth industry with strong partner and shareholder backing\nA genuine focus on student success\nGlobal mentoring programme\nProud supporters of the Living Wage movement\nWhy Join OES?\nMake a real impact\nYour work will directly support learners in accessing and succeeding in life-changing education. As a Student Coach, you will see the difference your guidance makes - helping students build confidence, overcome challenges and stay on track with their goals.\nBe part of something bigger\nOES is backed by the global scale and innovation of the SEEK Group. You will have the opportunity to contribute to a purpose-led organisation that works with leading education providers to make high-quality online learning more accessible.\nGrow with us\nThis role offers broad experience across student coaching, engagement, retention, academic confidence and employability. You will develop valuable skills, work with supportive colleagues and build experience in an area that has a direct and lasting impact on student outcomes.\nA workplace that values you\nWe foster a collaborative and inclusive culture where diverse perspectives are welcomed and people are encouraged to thrive. We recognise that supporting students well starts with supporting our people well, which is why wellbeing, flexibility and career-life fit matter to us.\nBirmingham City Centre location\nOur Birmingham office is based in the heart of a vibrant, well-connected city, offering an accessible and enjoyable place to work.\nHow to Apply\nIf you are a student-focused coach, mentor or support professional who is motivated by helping people build confidence and achieve their goals, we would love to hear from you.\nPlease submit your CV alongside a brief covering letter outlining your relevant experience and an example of how you have supported an individual to overcome a challenge, remain engaged or achieve a positive outcome. We actively encourage applications from individuals of all backgrounds and are committed to building a diverse and inclusive team.","description_format":"text","description_chars":11222,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms"],"lifecycle":[{"event":"open","at":"2026-09-13T04:14:19Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.122,"p_room":0.28,"age_days":95,"expected_fill_days":7,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/online-education-services-student-coach","json_url":"https://alion.io/job/online-education-services-student-coach.json","meta":{"generated_at":"2026-10-26T13:12:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18383,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449949},"rest":"https://alion.io/mcp/rest/get_company?id=449949"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonline-education-services-student-coach"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonline-education-services-student-coach"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonline-education-services-student-coach"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/online-education-services-student-coach\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonline-education-services-student-coach"}]}