{"id":2791638,"url":"https://alion.io/job/online-river-call-center-agent","title":"Call Center Agent","company":{"id":678228,"name":"Online River","domain":"onlineriver.com","url":"https://alion.io/company/onlineriver","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":28,"max":34,"currency":"USD","period":"hour","gross":null,"usd_annual":68000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T20:16:41Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T20:29:06Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. In this role, you will be responsible for providing excellent customer service by answering inbound calls, resolving customer inquiries, and ensuring a positive customer experience.\nKey Responsibilities\nAnswer Inbound Calls: Handle a high volume of incoming calls from customers, addressing their inquiries, concerns, or complaints.\nCustomer Support: Provide accurate information about products, services, and policies to assist customers with their needs.\nIssue Resolution: Resolve customer issues and complaints efficiently, escalating complex matters to supervisors when necessary.\nData Entry: Document call details, customer interactions, and resolutions accurately into the company’s CRM system.\nFollow Up: Make outbound calls as needed to follow up on unresolved customer issues or to gather feedback.\nAdhere to Scripts: Follow company guidelines and call scripts while remaining flexible to ensure a personalized customer experience.\nMaintain Confidentiality: Handle sensitive customer information with discretion and in compliance with privacy laws.\nMeet Performance Targets: Achieve daily, weekly, and monthly targets for call handling, customer satisfaction, and issue resolution.\nSkills, Knowledge and Expertise\nCommunication Skills: Excellent verbal communication and active listening skills are essential.\nProblem-Solving Abilities: Ability to think on your feet and resolve customer issues in a timely manner.\nTechnical Proficiency: Familiarity with CRM systems and basic computer operations.\nCustomer Service Experience: Previous experience in customer service or call center environments is preferred but not required.\nTime Management: Strong organizational skills to manage multiple tasks and meet deadlines.\nBenefits\nMedical Insurance\nThe coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents\nCost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement\nThe employee may also elect to opt out of the County's medical insurance if proof of coverage is provided\nUnder this arrangement, the employee is provided with an annual opt out payment.\n\nVision and Prescription\nThe coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents\nContributions may vary, subject to collective bargaining agreement.\n\nDental Coverage\nThe coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents\nContributions may vary, subject to collective bargaining agreement.","description_format":"text","description_chars":2870,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Gift Cards & Loyalty Programs","Ticketing","Printers & Scanners","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-17T20:16:41Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.893,"p_room":1,"age_days":6,"expected_fill_days":36,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":68000,"is_top_pay":true},"html_url":"https://alion.io/job/online-river-call-center-agent","json_url":"https://alion.io/job/online-river-call-center-agent.json","meta":{"generated_at":"2026-10-23T21:11:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3040,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678228},"rest":"https://alion.io/mcp/rest/get_company?id=678228"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonline-river-call-center-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonline-river-call-center-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonline-river-call-center-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/online-river-call-center-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonline-river-call-center-agent"}]}