{"id":2791639,"url":"https://alion.io/job/online-river-customer-service-rep","title":"Customer Service Rep","company":{"id":678228,"name":"Online River","domain":"onlineriver.com","url":"https://alion.io/company/onlineriver","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":26,"max":32,"currency":"USD","period":"hour","gross":null,"usd_annual":64000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T20:16:41Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T17:43:53Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"We are seeking a highly motivated and personable Customer Service Representative to join our team. As a remote Customer Service Rep, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional support through various communication channels including phone, email, and chat. Your primary role will be to ensure customer satisfaction by delivering timely, accurate, and helpful information while maintaining a positive, professional attitude.\nKey Responsibilities\nRespond to customer inquiries: Handle customer questions, complaints, and requests promptly through phone, email, and live chat.\nResolve issues efficiently: Troubleshoot and resolve customer concerns by coordinating with other departments if needed.\nMaintain customer records: Accurately document interactions, solutions, and follow-up activities in the company's CRM system.\nProvide product/service information: Deliver detailed information on company products or services, helping customers make informed decisions.\nProcess orders and returns: Assist customers with placing orders, returns, or exchanges in line with company policies.\nFollow up on unresolved issues: Ensure that unresolved issues are escalated and addressed promptly.\nEnsure customer satisfaction: Exceed customer expectations by providing excellent service and fostering long-term loyalty.\nMeet performance goals: Achieve individual and team KPIs related to response times, customer satisfaction ratings, and issue resolution times.\n Collaborate with teams: Work closely with other departments, such as sales, shipping, and technical support, to enhance the customer experience.\nSkills, Knowledge and Expertise\nHigh school diploma or equivalent; a degree in a related field is a plus.\nStrong communication skills, both written and verbal.\nProven experience in a customer service role.\nAbility to handle multiple tasks and work under pressure.\nProficiency in using customer service software (CRM systems).\nAbility to work independently in a remote setting with minimal supervision.\nEmpathy, patience, and a positive attitude in dealing with customer issues.\nBenefits\nMedical Insurance\nThe coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents\nCost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement\nThe employee may also elect to opt out of the County's medical insurance if proof of coverage is provided\nUnder this arrangement, the employee is provided with an annual opt out payment.\n\nVision and Prescription\nThe coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents\nContributions may vary, subject to collective bargaining agreement.\n\nDental Coverage\nThe coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents\nContributions may vary, subject to collective bargaining agreement.","description_format":"text","description_chars":3184,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Gift Cards & Loyalty Programs","Ticketing","Printers & Scanners","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-17T20:16:41Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.897,"p_room":1,"age_days":5,"expected_fill_days":36,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":64000,"is_top_pay":false},"html_url":"https://alion.io/job/online-river-customer-service-rep","json_url":"https://alion.io/job/online-river-customer-service-rep.json","meta":{"generated_at":"2026-10-22T20:38:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4739,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678228},"rest":"https://alion.io/mcp/rest/get_company?id=678228"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonline-river-customer-service-rep"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonline-river-customer-service-rep"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonline-river-customer-service-rep"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/online-river-customer-service-rep\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonline-river-customer-service-rep"}]}