{"id":2791632,"url":"https://alion.io/job/online-river-outreach-information-processing-coordinator","title":"Outreach Information Processing Coordinator","company":{"id":678228,"name":"Online River","domain":"onlineriver.com","url":"https://alion.io/company/onlineriver","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":28,"max":32,"currency":"USD","period":"hour","gross":null,"usd_annual":64000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T20:16:41Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T02:39:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are seeking a motivated and friendly Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service and resolving inquiries in a timely and efficient manner. You will handle both inbound and outbound communications via phone, email, and live chat, ensuring customer satisfaction at every step.\nKey Responsibilities\nRespond to customer inquiries via phone, email, and live chat.\nProvide information about products, services, and policies.\nProcess orders, returns, and exchanges.\nResolve customer issues and complaints in a timely manner.\nDocument and track customer interactions and feedback.\nCollaborate with other departments to address complex issues.\nFollow up with customers to ensure satisfaction.\nMaintain a positive and professional demeanor at all times.\nMeet or exceed performance metrics for response time and quality.\nStay updated on company products, services, and policies.\nSkills, Knowledge and Expertise\nCommunication Skills: Strong verbal and written abilities.\nActive Listening: Attentive to customer concerns.\nProblem-Solving Skills: Quick identification and resolution of issues.\nTechnical Proficiency: Familiarity with customer service software and applications.\nEmpathy: Understanding and compassion towards customers.\nAdaptability: Flexibility to changing needs and procedures.\nTime Management: Effective prioritization of tasks.\nAttention to Detail: Accurate recording and handling of customer information.\nKnowledge of Products/Services: Informed about company offerings.\nTeamwork: Collaborative and supportive of colleagues.\n\nBenefits\nMedical Insurance\nThe coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents\nCost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement\nThe employee may also elect to opt out of the County's medical insurance if proof of coverage is provided\nUnder this arrangement, the employee is provided with an annual opt out payment.\n\nVision and Prescription\nThe coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents\nContributions may vary, subject to collective bargaining agreement.\n\nDental Coverage\nThe coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents\nContributions may vary, subject to collective bargaining agreement.","description_format":"text","description_chars":2697,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Gift Cards & Loyalty Programs","Ticketing"],"lifecycle":[{"event":"open","at":"2026-10-17T20:16:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":38,"reasons":["conf:1","win:early"],"computed_at":"2026-10-18T04:31:37Z"},"pay":{"stated_usd_annual":64000,"is_top_pay":true},"html_url":"https://alion.io/job/online-river-outreach-information-processing-coordinator","json_url":"https://alion.io/job/online-river-outreach-information-processing-coordinator.json","meta":{"generated_at":"2026-10-18T04:31:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6744,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678228},"rest":"https://alion.io/mcp/rest/get_company?id=678228"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonline-river-outreach-information-processing-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonline-river-outreach-information-processing-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonline-river-outreach-information-processing-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/online-river-outreach-information-processing-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonline-river-outreach-information-processing-coordinator"}]}