{"id":3375355,"url":"https://alion.io/job/onliner-customer-support-manager","title":"Customer Support Manager","company":{"id":13504,"name":"Onliner","domain":"onliner.by","url":"https://alion.io/company/onliner","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minsk, Belarus"],"countries":["BY"],"hiring_countries":["RU","BY","KZ","KG","AM"],"hiring_countries_total":5,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T08:01:06Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-02T18:23:09Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":2,"flags":[],"days_open":2},"description":"Onliner - один из крупнейших ресурсов в Беларуси. Мы ежедневно развиваем наш продукт и совершенствуем внутренние процессы.\nСейчас ищем в командуCustomer Support Manager - внимательного, ответственного и эмпатичного человека, который будет помогать пользователям Каталога разбираться с вопросами и ситуациями, требующими поддержки.\n График: Будни - с 18:00 до 22:00,\nсуббота, воскресенье - с 10:00 до 19:00 (с часом на обед),\nВторник, среда или четверг (на выбор) - у тебя будет выходной.\nУдаленная работа.\nПо желанию можно работать из офиса.\n Нам важно:\n Грамотная и живая речь\n\n Умение работать с большим объёмом информации\n\n Способность решать конфликты так, чтобы все остались довольны\n\n Навыки деловой переписки\n\n Стрессоустойчивость и работа в режиме многозадачности\n\n Быстрая обучаемость\n\n Лёгкий технический скилл (да, нужно немного «быть у мамы программистом»)\n\n Эмпатия и желание помогать\n\n Умение отдыхать и не выгорать\n\n Что предстоит делать:\n Отвечать пользователям Каталога в онлайн-чате, по телефону и по электронной почте\n\n Помогать решать конфликтные и нестандартные ситуации\n\n Передавать команде обратную связь: баги, предложения, пожелания\n\n Поддерживать магазины-партнёры: помогать с вопросами и настройками в админ-панели\n\n Мы предлагаем:\n Конкурентную зарплату\n\n Контракт на 1 год, испытательный срок - 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Docs: https://alion.io/developers"}}