{"id":1768503,"url":"https://alion.io/job/onni-group-guest-services-agent-3","title":"Guest Services Agent","company":{"id":8019,"name":"Onni Group","domain":"onni.com","url":"https://alion.io/company/onni","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-27T03:31:44Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Job Description:\nAre you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our residents, explore this opportunity! It may be everything you've been looking for.\nPerks and Benefits:\nWhen you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA and HMO have you covered. In addition we offer:\n3 weeks PTO\nAnnual education allowance of up to $1,000\nReferral program\nResidential housing discount after 1 year of continuous employment\nFriends and family rates for our Hotel Properties throughout the company\nWhat You Will Do\nGreets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.\nAdministering check-ins and check-outs.\nDelivers mail, messages and packages.\nCoordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.\nProvides a wealth of information to guests on various matters such as transport and restaurant advice.\nDiffuses conflict or tense situations with residents, prospects and/or guests.\nProvides administrative duties as needed.\nCoordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services\nCoordinates Elevator reservations for Residents: move in, move out, delivery\nAssists in a timely manner with all phone calls and emails from Residents and guests\nRecruits Partners for our Onni Rewards program and continuously updates Residents\nEnsures cleanliness and upkeep of amenity spaces by completing Property Walks\nMaintains Service of Resident Lounge Coffee Machines and supplies\nRefers multiple services (Housekeepers, dog walkers, etc.)\nAssists with packages, auditing, dry cleaning and perishable arrangements \nLiaison between LEVEL hotel and LEVEL Hope + Flower Extended Stay guests; assists with arrival and departure, room FOBs and mail keys\nAssists Residents with Friends and Family bookings with LEVEL\nPlans and brainstorms Resident events with Concierge, Resident Services and Property Management\nCommunicates daily and upcoming events between Concierge Desk, Resident Services and Property Management\nPerforms other duties as required\nWhat You Bring\nHigh School Degree\nCollege Courses in Hospitality Management or related field, preferred\nProficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows\nCommitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints \nExcellent oral and written communication skills\nAbility to work in very high paced work environment and excellent interpersonal skills\nMust be professional, team-oriented and possess good work ethics\nExcellent organizational and time management skills\nAttention to detail and ability to work on multiple projects simultaneously\nAbility to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups\nMust have a flexible schedule with the ability to work weekends, holiday and/or overnight\nAbout the Company\nOnni\nFor over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.\nOnni Properties, LLC (“Onni”) will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.\nThese job duties are:\nNight Security Monitoring: Overseeing the security of the premises during nighttime hours, including monitoring CCTV.\nHandling Late Check-Ins: Managing late-night guest check-ins, including the processing of payments and identification.\nEmergency Response: Acting as the primary contact for emergencies during overnight hours.\nFind out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fai Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/\nHow to Apply\nPlease apply through the link on the job posting and attach your resume and any other required documents.\nWe thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.\nSalary Range:\n$25.00\nAbout The Company:\nLevel\nNestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle.\nAI Use:\nThis role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.\nAll AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.\nHow To Apply:\nPlease apply through the link on the job posting and attach your resume and any other required documents.\nWe thank all applicants for your interest in the Level. 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