{"id":3661060,"url":"https://alion.io/job/onni-group-guest-services-agent-5","title":"Guest Services Agent","company":{"id":8019,"name":"Onni Group","domain":"onni.com","url":"https://alion.io/company/onni","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":19,"ghost_share":0,"stale_share":0.842,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Long Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T09:43:05Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Description:\nOnni Group is hiring a Guest Services Agent in Long Beach, California.\nAbout Onni Group\nFor over 50 years, Onni has been building communities where people live, work, and play. We’re one of North America’s largest privately owned real estate companies, with expertise in development, construction, property management, and hospitality across major cities including Seattle, Chicago, Los Angeles, Phoenix, Toronto, and Vancouver. Our hospitality portfolio includes Level Hotels & Furnished Suites and restaurant concepts such as Solette, Capo & The Spritz, Fora, and Dialtone.\nAt Onni, you’ll learn from experienced professionals, take on real responsibility early, and have room to grow.\nPerks & Benefits\n3 week (15 days) of Paid Time Off \nBenefits include Health Care, Dental, Vision, HSA, FSA, Life Insurance, Short Term Disability, Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance and Pet Insurance \n401(k) with Employer Match\nEmployee Referral Program\nFriends and Family Rates at Onni Hospitality Brands\nResidential Housing Discount After 1 Year of Continuous Employment \nAnnual Education Allowance After 1 Year of Continuous Employment\nFun and Collaborative Company Culture with Lots of Team-Building Events\nWhat Will You do?\nGreets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.\nAdministers check-ins and check-outs.\nCoordinates the delivery of mail, messages, and packages.\nCoordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.\nProvides a wealth of information to guests on various matters such as transport and restaurant advice.\nDiffuses conflict or tense situations with residents, prospects and/or guests.\nCoordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services\nCoordinates Elevator reservations for Residents: move in, move out, delivery\nAssists in a timely manner with all phone calls and emails from Residents and guests\nRecruits Partners for our Onni Rewards program and continuously updates Residents\nEnsures cleanliness and upkeep of amenity spaces by completing Property Walks\nMaintains Service of Resident Lounge Coffee Machines and supplies\nRefers multiple services (Housekeepers, dog walkers, etc.)\nAssists with packages, auditing, dry cleaning and perishable arrangements.\nPlans and brainstorms Resident events with Concierge, Resident Services and Property Management\nProvides administrative duties as needed.\nCommunicates daily and upcoming events between Concierge Desk, Resident Services and Property Management\nPerforms other duties as required\nWhat You Bring.\nHigh School Diploma\nCollege Courses in Property Management or related field, preferred\nProficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows\nCommitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints \nExcellent oral and written communication skills\nAbility to work in very high paced work environment and excellent interpersonal skills\nMust be professional, team-oriented and possess good work ethics\nExcellent organizational and time management skills\nAttention to detail and ability to work on multiple projects simultaneously\nAbility to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups\nMust have a flexible schedule with the ability to work weekends, holiday and/or overnight.\nOnni Properties, LLC (“Onni”) will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.\nThese job duties are:\nCoordinates the delivery of mail, messages, and packages.\nDiffuses conflict or tense situations with residents, prospects and/or guests.\nCoordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services\nFind out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendati…. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fai Chance Act webpage: Fair Chance Act | CRD\nSalary Range:\n$21.75- $22.75\nAbout The Company:\nOnni\nFor over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.\nAI Use:\nThis role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.\nAll AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.\nHow To Apply:\nPlease apply through the link on the job posting and attach your resume and any other required documents.\nWe thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.","description_format":"text","description_chars":6411,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Property Management","Construction"],"lifecycle":[{"event":"open","at":"2026-11-03T03:49:10Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":4,"expected_fill_days":37,"reasons":["conf:1","stale_co","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/onni-group-guest-services-agent-5","json_url":"https://alion.io/job/onni-group-guest-services-agent-5.json","meta":{"generated_at":"2026-11-06T14:23:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26667,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8019},"rest":"https://alion.io/mcp/rest/get_company?id=8019"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonni-group-guest-services-agent-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonni-group-guest-services-agent-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonni-group-guest-services-agent-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onni-group-guest-services-agent-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonni-group-guest-services-agent-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3661060}},{"tool":"search_jobs","arguments":{"company":"onni.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3661060},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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